Maximus - Client Servicing Lead

Maximus Events is looking for a seasoned Client Servicing Lead with extensive experience in managing client relationships, driving business growth, and delivering exceptional event solutions. The ideal candidate will have a proven track record of leading client servicing teams, building long-term partnerships, and ensuring client satisfaction across large-scale events, MICE, and experiential projects.

If you excel in communication, strategic thinking, and team leadership-and thrive in delivering world-class client experiences-this role is a perfect fit.

Key Responsibilities:

- Serve as the primary point of contact for key clients, building strong and trusted relationships.

- Lead and mentor the client servicing team, ensuring alignment on client needs, deliverables, and expectations.

- Collaborate closely with internal departments (creative, production, operations) to ensure seamless execution of projects.

- Translate client briefs into actionable strategies, proposals, and event concepts.

- Drive business development by identifying upselling and cross-selling opportunities within existing accounts.

- Manage end-to-end client lifecycle-from pitch presentations and negotiations to on-ground delivery and post-event feedback.

- Ensure all deliverables meet the highest standards of quality, timeliness, and budget adherence.

- Anticipate client needs and proactively provide solutions to enhance satisfaction and retention.

- Track client satisfaction, resolve escalations, and provide regular updates to senior management.

- Prepare post-event reports and presentations capturing impact, ROI, and learnings.

Key Requirements:

- 8-12 years of client servicing experience in the events, MICE, or experiential marketing industry.

- Strong background in handling corporate clients and large-format projects.

- Proven experience in leading and mentoring high-performing teams.

- Excellent communication, presentation, and interpersonal skills.

- Strong problem-solving and negotiation abilities.

- Ability to work in a fast-paced environment, handling multiple accounts simultaneously.

- Willingness to travel for client meetings and event execution.

Preferred Qualifications:

- Master's or Bachelor's in any related field.

- Prior experience with reputed event agencies handling marquee clients.

- Strong understanding of event strategy, client engagement, and market trends.

- Join Maximus Events and lead a team that delivers memorable experiences while building enduring client partnerships.