MaxHome.ai - Associate - Business Operations

Business Operations Associate (1-2 yrs)

What You'll Do Discovery & Analysis:

- Support customer discovery to understand workflows, pain points, and priorities

- Help translate problems into clear goals, metrics, and success criteria

- Assist in building simple business cases and pre/post impact analyses

Product Deployment & Execution:

- Help configure product setups (data inputs, roles, templates, guardrails)

- Support pilots and production launches by tracking plans, risks, and timelines

- Monitor usage, quality, and SLAs; help prepare dashboards and summaries

- Assist with training, documentation, and customer enablement

Scale & Learn:

- Document learnings into templates, checklists, and implementation guides

- Act as a product power user; flag issues and customer feedback to Product/Eng

- Support identification of new use cases and pilot ideas

What Makes You a Good Fit:

- 0-2 years of experience in consulting, operations, analytics, or customer-facing roles

- MBA or formal business training (preferred, not required)

- Strong analytical thinking and comfort with numbers, metrics, and structured problem-solving

- Clear communicator, comfortable working with multiple stakeholders

- Practical technical comfort: Excel/Sheets, CSVs, basic SQL or APIs a plus

- High ownership, curiosity, and willingness to learn in a fast-moving environment

Nice to Have:

- Exposure to BI tools (Looker, Tableau, etc.)

- Experience supporting software or SaaS deployments

- Interest or exposure to real estate, operations, or customer support workflows