Key Responsibilities - Drive big ticket cross functional projects ensuring project rigor and traction to deliver significant business impact thereby improving Cost, Revenue, Customer experience and Compliance related measures - To engage and drive the broader employee base across the organization through mentoring and coaching of projects in respective functional teams engaging employees across the board in driving improvements through Maximisers / Green Belt Projects - Manage stakeholder expectations and alignment of initiatives with focus areas per requirements of stakeholders - Support and drive skill building on contemporary project management techniques in the organization through training - Undertake opportunities to root cause and reduce defects, process efficiencies and improving effectiveness of processes - Help build a culture of Quality as a way of life by showcasing capabilities in wider industry fora and internally with senior leadership through ongoing communication and participation in relevant industry awards - Analyze and provide insights to drive specific actions based on customer feedback as received through various listening posts Listening Program - Work closely with Customer experience team to draw insights from customer feedback so received - Development of appropriate action plans for addressing areas of concerns - Coordinate with program office to improve effectiveness Continuous Improvement Lean Six Sigma & Maximizing Quality - Identification of key improvement priorities across all functional leadership group verticals - Initiating improvement projects in prioritized areas of improvements - Mentoring and facilitating projects progress through technical support and governance rigor Quality Culture - Planning concept education and training plans for imparting quality related training programs - Coordinating for execution of training plans in coordination with IDP identified - Organize events and communication to create awareness on quality tools, concepts and best practices Process Orientation - Ensuring formal process documentation exists for verticals leveraging BPM - Supporting compliance team to drive specific initiatives on enhancing operational robustness of processes Measures of Success - Improvement in MoS for the Project goal as per scope & timelines - Customer & distributor satisfaction/loyalty scores - Business Impact through increased revenue /cost save/ cost avoidance improvement projects

Gurgaon/Gurugram

Max Life Insurance - Corporate Vice President/Vice President - Quality & Service Excellence 

Job Description for Max Life Insurance - Corporate Vice President/Vice President - Quality & Service Excellence  in AXIS MAX LIFE INSURANCE LIMITED in  Gurgaon/Gurugram for (10-15) years of experience. Apply Now!