Description:

Location: Indore.

Department: Frontlyn.

Role Type: Full-time, On-site.

About us:

MAVIP Group architects go-to-market success blending intelligence, imagination, and intent to transform brand ambition into market impact.

As a multidisciplinary go-to-market organization, MAVIP Group brings together capabilities across Consulting, Creative, Media & PR, Research, Customer Outreach, Digital & Social, Technology, and Events.

With operations across the UAE, India, KSA, Kenya, and the USA, MAVIP Group is built on one belief growth isnt an accident; its architected.

About the role:

The Contact Center Lead will oversee the end-to-end operations of MAVIP Groups outbound and inbound contact center driving campaigns that generate demand, acquire audiences, and strengthen customer engagement for leading global technology brands.

This role requires a strategic operator who understands both the science of outreach and the art of conversation someone who can blend process discipline with market intelligence to deliver measurable GTM outcomes.

Key Responsibilities:

- Lead and manage day-to-day operations of Frontlyn, MAVIP Groups Customer Outreach division.

- Plan and execute outbound demand generation, lead qualification, and audience acquisition campaigns for enterprise clients across multiple geographies.

- Oversee inbound support and customer engagement functions to ensure quality interactions and satisfaction.

- Develop campaign strategies and KPIs aligned with client objectives, ensuring delivery excellence and ROI.

- Recruit, train, and mentor calling and coordination teams to maintain productivity, professionalism, and tone alignment with MAVIP Groups GTM standards.

- Collaborate closely with account managers, marketing, and event teams to ensure integrated go-to-market execution.

- Leverage CRM tools, analytics, and reporting dashboards to track performance, optimize scripts, and ensure lead pipeline accuracy.

- Maintain a strong understanding of technology industry segments (Cloud, Cybersecurity, AI, Infrastructure, etc.) to ensure meaningful customer conversations.

Requirements:

- Degree in Business, Marketing, Communications, or a related field.

- 6-10 years of experience in contact center or demand generation operations, with at least 3 years in a leadership role.

- Strong experience in B2B technology demand generation or audience acquisition preferred.

- Excellent people management, communication, and motivational skills.

- Deep understanding of CRM workflows, lead qualification, and outreach metrics.

- Ability to analyze data, identify trends, and convert insights into process improvements.

- Strategic mindset with hands-on leadership style capable of balancing planning and execution.

What we offer:

- Opportunity to lead a high-performing Customer Outreach division that partners with global technology leaders.

- Exposure to cross-market GTM programs spanning demand generation, events, and customer experience.

- A culture built on ownership, innovation, and measurable impact.

- Growth pathways across multiple functions within MAVIP Groups GTM ecosystem.