JOB DESCRIPTION:

About Matrimony.com:

Matrimony.com is a consumer internet company building trusted digital products across matchmaking and marriage-related services. Our portfolio serves diverse customer segments through mobile apps, web platforms and assisted channels. We combine deep customer understanding, technology, data and service design to help people make some of lifes most important decisions. We are looking for product leaders who can turn complex customer problems into simple, scalable experiences and create measurable business impact.

Role Overview:

As a Senior Product Manager, you will own a meaningful customer or business problem end-to-end from insight and strategy to launch, adoption and sustained impact. You will define the product direction, make clear trade-offs and lead a cross-functional squad spanning Engineering, Design, Data, Marketing, Operations and Customer Support. This is a high-ownership role for someone equally comfortable speaking to customers, analysing product funnels, shaping AI-enabled experiences, developing sharp product narratives and driving execution through ambiguity.

Key Responsibilities:

- Product Vision & Strategy: Translate company priorities and customer needs into a clear product thesis, north-star metric and outcome-led roadmap.

- Customer Discovery: Establish a continuous discovery rhythm using qualitative research, behavioural data, support insights and competitive intelligence to distinguish genuine customer problems from feature requests.

- AI-Native Product Experiences: Identify opportunities where AI can improve discovery, matching, trust, assistance, personalisation and operational efficiency. Define quality, safety and evaluation guardrails.

- Growth & Experimentation: Improve activation, engagement, conversion, retention and monetisation through structured hypotheses, rapid experimentation and disciplined learning.

- Product Craft: Partner with Design to build intuitive and accessible experiences across Android, iOS and web, with attention to content, edge cases and end-to-end customer journeys.

- Data & Decision-Making: Define instrumentation and success metrics before development, analyse funnels and cohorts, evaluate trade-offs and use evidence to determine what to start, stop or scale.

- End-to-End Delivery: Convert strategy into clear PRDs, user stories and acceptance criteria while managing dependencies and driving high-quality releases.

- Trust, Quality & Scale: Design for privacy, safety, reliability and platform reuse while anticipating failure modes and partnering with Engineering and Operations on resilient solutions.

- Stakeholder Leadership: Clearly communicate product rationale, progress, risks and learnings while aligning senior stakeholders around key decisions.

- Team Multiplier: Raise the bar for product thinking, mentor PMs where relevant and strengthen reusable practices across discovery, experimentation and execution.

What Success Looks Like:

- A clear and evidence-backed product strategy and prioritised roadmap understood across the squad and key stakeholders.

- Measurable improvement in agreed customer and business metrics rather than merely increasing feature or release volume.

- Discovery and experimentation becoming repeatable operating practices with faster learning cycles.

- Simpler, more trusted and personalised customer journeys with reduced operational and quality issues.

- Better decision-making, predictable execution and visible learning from both successful and unsuccessful initiatives.

Candidate Profile:

- 6 - 10 years of overall experience, including 4+ years in Product Management.

- Demonstrated ownership of meaningful B2C / Consumer Internet product outcomes.

- Strong experience across both 0-to-1 product development and product scaling.

- Ability to take ambiguous customer or business problems from discovery through launch, adoption, growth and operational scale.

- Strong product judgement with the ability to balance customer value, business viability, technical feasibility and speed.

- Strong analytical capability across funnels, cohorts, experimentation, metric design and product analytics.

- Hands-on familiarity with modern AI tools for research, prototyping, analysis or workflow acceleration.

- Sound judgement regarding where AI should and should not be incorporated into customer experiences.

- Strong track record of partnering with Engineering and Design teams and shipping high-quality digital products.

- Excellent written and verbal communication with the ability to influence stakeholders without direct authority.

- Strong understanding of growth, revenue, unit economics and commercial trade-offs.

Good to Have:

- Experience in matchmaking, social discovery, marketplaces, subscriptions, fintech, consumer services or other trust-intensive categories.

- Working knowledge of SQL, analytics platforms, prototyping tools or experimentation systems.

- Experience building multilingual or India-first consumer products.

- Exposure to recommendation systems, conversational interfaces, personalisation or Generative AI product development.

Education:

- Bachelors degree or equivalent practical experience is required.

- An MBA or relevant advanced qualification is preferred; however, demonstrated product impact, learning agility and leadership will be given greater weight than academic pedigree.

KEY SKILLS:

Product Management, B2C Product Management, Consumer Internet, Product Strategy, Product Roadmap, Product Discovery, Product Analytics, Growth Product Management, Funnel Analysis, Cohort Analysis, A/B Testing, Experimentation, Customer Experience, User Research, Product Development, 0-to-1 Products, Product Scaling, AI Products, Generative AI, Personalisation, Recommendation Systems, PRD, Agile Product Development, Stakeholder Management, Cross-Functional Leadership, Monetisation, Retention, Conversion, Mobile Products, Web Products

PREFERRED CANDIDATE INDUSTRIES:

Consumer Internet / Internet / E-commerce / Marketplace / Matrimony / Dating or Social Discovery / Subscription Products / FinTech / Consumer Technology / B2C Digital Platforms

Please ensure the role is posted under the Product Management function/category with the appropriate 6 - 10 years experience range and Chennai as the location.