About the Program:
We are building a world-class undergraduate program designed to deliver an exceptional academic and student experience for a highly diverse international cohort. With students joining from 40+ countries, our goal is to create a globally benchmarked learning journey that combines academic excellence, career readiness, community, and strong student outcomes.
We are looking for a highly driven and operationally exceptional Experience Head to lead the end-to-end student journey across academics, engagement, operations, and outcomes. This is a leadership role responsible for owning student success metrics, operational excellence, program delivery, and overall student satisfaction for one of the most premium higher-education experiences globally.
Key Responsibilities:
Student Experience & NPS Ownership:
- Own and drive overall student experience and student NPS.
- Build systems and interventions to ensure high student engagement, retention, and satisfaction.
Program Execution & Operations:
- Lead end-to-end execution of the undergraduate program across: Academics, Workshops, events, Capstone, Career services, & Student engagement initiatives.
Budget & Business Ownership:
- Own program budgets, operational planning, and resource allocation.
- Drive operational efficiency while maintaining a world-class student experience.
- Monitor key performance metrics, utilization, and delivery effectiveness.
Leadership & Stakeholder Management:
- Lead cross-functional teams across operations, academics, student success, and career services.
- Collaborate with leadership teams to continuously improve program quality and student experience.
- Build a culture of accountability, ownership, empathy, and operational excellence.
What Were Looking For:
- 8+ years of experience in program management, operations, student experience, consulting, higher education, edtech, or customer success roles.
- Proven ability to manage complex, high-stakes operations and cross-functional teams.
- Experience owning budgets, operational KPIs, and outcome-driven programs.
- Strong communication and stakeholder management skills.
- Ability to work with globally diverse student populations.
- High ownership mindset with exceptional execution capability.
- Experience in premium education, global programs, hospitality, consulting, or fast-scaling organizations is highly preferred.
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