Description:

Location : Gurgaon

Function: Operations & Campus Administration

Reporting To: Head Central Functions / Director Operations

About the Role:

Masters Union operates a fast-paced, high-energy campus environment with multiple academic events, visitor interactions, student movements, and operational needs happening every day.

The Lead Events, Travel & Admin will be the central owner responsible for ensuring flawless execution of events, smooth travel & visa operations, and world-class administration across all MU campuses.

This role requires someone who is operationally sharp, structured, dependable, and capable of managing high-volume coordination with multiple stakeholders. You will handle critical on-ground execution and build scalable systems that strengthen Masters Unions operational backbone.

Key Responsibilities:

1. Events Management

- Plan and execute student events, academic events, workshops, guest sessions, and large-scale flagship events.

- Ensure flawless coordination with faculty, program teams, vendors, speakers, and facilities.

- Create event SOPs, checklists, budgets, and post-event reports.

- Manage AV, logistics, transport, setup, branding, refreshments, and guest experience.

- Handle last-minute changes smoothly and maintain high-quality output.

2. Travel & Visa Operations

- Own end-to-end travel operations for faculty, staff, guests, and students.

- Manage vendor relationships with travel partners (air, hotel, transport).

- Oversee visa processes for international travel (student immersions, executive travel).

- Build SOPs for booking, approval flows, expense limits, and documentation.

- Ensure cost efficiency, timely bookings, and smooth travel experience.

3. Administration & Campus Operations

- Oversee day-to-day admin functions including housekeeping, security coordination, pantry, printing, and maintenance support.

- Ensure campus readiness through daily recce, upkeep checks, and vendor oversight.

- Implement admin SOPs, issue resolution processes, and SLAs.

- Manage inventory, asset tracking, ticketing, and event-related logistics.

- Coordinate with IT, Facilities, Finance, and Program teams for seamless operations.

4. Vendor & Stakeholder Management

- Manage vendors for events, travel, printing, logistics, and campus services.

- Track vendor SLAs, quality of service, billing, and monthly reviews.

- Negotiate pricing, finalize quotes, and maintain operational budgets.

- Build strong relationships with internal stakeholders to ensure timely support.

5. Reporting & Process Excellence

- Maintain trackers for travel, event budgets, admin issues, and vendor invoices.

- Prepare weekly & monthly reports for leadership.

- Identify operational bottlenecks and create process improvements.

- Drive discipline, speed, and execution excellence within the team.

What We Are Looking For:

- 8-12 years of experience in events management, travel operations, admin, or campus operations.

- Strong execution mindset and ability to handle multiple priorities at once.

- Experience managing teams and external vendors.

- High ownership, attention to detail, and ability to work under pressure.

- Excellent communication, organisational, and coordination skills.

- Ability to solve problems quickly with a calm and structured approach.

- Experience in education, hospitality, travel, or high-volume operations is a plus.

Why Join Masters Union:

- Opportunity to build and run high-impact events for one of Indias most innovative education institutions.

- Ownership over multiple critical functions with direct visibility to leadership.

- Fast-paced environment with massive growth and learning opportunities.

- A culture that values speed, excellence, and operational sharpness.