Our Purpose:

- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.

- Together with our customers, we're helping build a sustainable economy where everyone can prosper.

- We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.

- Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Job Title: Manager - Customer onboarding Client Lifecycle Management (CLM)

Transformation.

Job Type: Full-Time.

Job Summary:

- We are seeking a strategic and delivery-focused Manager to spearhead global Client Lifecycle Management (CLM) transformation initiatives.

- The ideal candidate will bring deep domain expertise in financial crime compliance, KYC/AML, fraud risk management, and digital onboarding, with a strong track record of delivering complex, multi-jurisdictional programs.

- This role requires a blend of business acumen, technology fluency, and change leadership to drive sustainable transformation across the CLM value chain.

Key Responsibilities:

- Lead end-to-end CLM transformation programs, including operating model design, functional design and implementation, technology implementation, and regulatory remediation.

- Conduct operating model analysis and design to align CLM processes with strategic business goals and Compliance policies and risk strategies.

- Drive requirement gathering, solution design, and delivery planning across cross-functional teams.

- Provide advisory services to senior stakeholders on customer due diligence workflow best practises, risk mitigation, and operational efficiency.

- Lead integration design and development for platforms such as Fenergo.

- Champion change management initiatives, including stakeholder engagement, training, and business readiness.

- Deliver application training and enablement to ensure successful adoption of new CLM tools and workflows.

- Manage resource augmentation strategies to scale delivery capacity and support global rollouts.

- Enable feature enhancements and continuous improvement across CLM platforms and processes.

Required Qualifications & Experience:

- 10+ years of experience in financial services, with a focus on CLM, KYC/AML, and financial crime compliance.

- Proven leadership in delivering global CLM programs specifically related to customer due diligence tools.

- Strong background in both business and technology domains, including automation and digital transformation.

- Experience with regulatory engagements and remediation programs.

- Hands-on experience with CLM platforms: Fenergo.

- Expertise in Agile and Waterfall methodologies, business process reengineering, and change management.

Education & Certifications:

- Master's in Information Technology, Management & Organisational Change.

- Bachelor's in Computer Science or related field.

- Professional certification in AI and ML ( Imperial College Business School).

Preferred Attributes:

- Strategic thinker with strong stakeholder management and communication skills.

- Ability to lead cross-border teams and manage complex transformation programs.

- Deep understanding of regulatory frameworks and risk-based approaches in financial crime compliance.