Mastech Digital - Lead - Workforce Management

Description:

Role Overview.

We are looking for a Workforce Management professional with strong experience in workforce planning, demand-to-fulfilment lifecycle management, and bench governance.

The role will work closely with Delivery, Sales, Talent Acquisition and Practice leaders to ensure optimal talent deployment and fulfilment efficiency.

Key Responsibilities.

- Manage end-to-end demand fulfilment: demand intake, validation, prioritization, and internal staffing coordination.

- Track and govern bench and redeployment, ensuring faster staffing and minimizing bench cost.

- Maintain real-time visibility of resource supply, demand pipeline, critical skills, and risks.

- Partner with TA for external hiring and L&D / Practices for upskilling/reskilling alignment.

- Monitor utilization and billability metrics, including fulfilment SLAs and workforce KPIs.

- Build and publish dashboards/reports for leadership on fulfilment trends, forecasting and workforce insights.

- Drive process, data quality, and automation improvements within WFM.

Required Skills & Experience:

- 1012 years of hands-on experience in WFM / Resource Management / Capacity Planning in an IT services environment.

- Strong understanding of technology skills and IT project lifecycles.

- Expertise in bench management, fulfilment operations, and workforce analytics.

- Advanced proficiency in Excel / Sheets, reporting and WFM tools.

- Excellent communication and stakeholder management skills with ability to influence across functions.

Good to Have:

- Exposure to Data Analytics and AI talent landscape.

- Experience using analytics/BI platforms (Power BI / Tableau / Qlik) or AI-enabled matching engines.

Attributes for Success:

- Analytical thinking, sense of urgency, data discipline.

- Strong collaboration & negotiation skills.

- Ability to work in a fast-paced and dynamic business environment.

Education:

- Bachelors or Masters degree in Business/ HR/ Engineering / Technology / IT.

- Certifications in WFM / Analytics/ Project Management are an advantage.