Mashreq - Senior Manager - Retail Technology

Senior Manager - Retail Technology

Description:

- Lead and plan the projects for the cards Settlement, Issuing and clearing systems

- Project tracking on cards acquiring and Issuing systems.

- Analyze business requirement for the cards acquiring and Issuing systems (Review of all project deliverables and assist the team in creation of required documents.

- Develop and test the required solution and provide the support in user testing

- Planning for Implementation and ensure smooth implementation and post production support

- Lead and provide 24x7 support for PRIME

- Monitor and provide service call support on PRIME.

- Plan and support PRIME maintenance activities.

- Ensure and support the maximum availability of the PRIME.

- Lead the projects smoothly by ensuring zero/minimum escalations from business and third party stakeholders.

- Planning and estimating for the project, keeping the plan up to date.

- Tracking and monitoring the project as per the plan/ SLAs agreed with users.

- Provide desired solution for business requirements and ensure minimum defect leakages from requirement(Scope), design, development and testing phases of the project.

- Lead and provide 24x7 support for cards Issuing/Acquiring systems to ensure maximum system availability and stability.

- System monitoring Ensure all key/high impact areas are monitored.

- Pro-actively report the issues, analyze and provide solution.

- Service tickets support Monitor and support service tickets closure as per agreed SLA with root cause analysis and bug fixing if required.

- Lead the team to resolve complex issues.

- Identify system improvements and simplify the system complexity.

- Identify revenue opportunities and make constructive suggestions.

- Lead the development & support on the compliance mandates.

- Plan and provide support on PRIME maintenance activities.

- Build proper backups for the team.

- 7-10 years of relevant experience in IT with production & Solution development support experience.

- Excellent analytical skills.

- Good oral / written communication skills.

- Hands-on experience in PRIME.

- Technically expertise in any acquiring systems, Issuing system, Settlement and reconciliation.

- Good cards Issuing/acquiring business knowledge.