- Overseeing daily operations, ensuring customer service excellence, managing staff, and maintaining compliance with regulations.
- Continuously identify & implement process, system and customer journey improvement opportunities, improving process efficiency, reducing TAT and improving CX.
- To ensure the bank is not exposed to financial, regulatory and reputational risk through ensuring we maintain dealing with the right customer profiles.
- Liaise regularly applying a flexible working approach with stakeholders to ensure a smooth periodic and interim KYC update process, and resolving complex daily issues: Compliance, Business, IBG branches, operations teams, or other support teams that have any involvement in the relationship.
- To support the implementation of policies and procedures that result from changes in Compliance directives or local laws and regulations and embedding such rules and regulations as part of the process.
- Maintain ongoing awareness/current knowledge of all applicable internal/external compliance requirements and existing/emerging legal/statutory/regulatory environment identifying any issues that could impact the bank.
- Take initiative and play an active role to promote self-identification and appropriate reporting of issues across the division and provide support to business units in addressing irregularities and deficiencies.
- Assist in responding to Compliance/Sanctions/AML related queries/investigations in a timely manner.