Description:

Job Description:

- Responsible for managing the production support & Delivery for the most critical Trading application of the bank Fin mechanics Converge (FMC).

- Developing and executing the support strategy of technology by achieving objectives and goals.

- Responsibilities include, guiding and mentoring the team and delivering unique service by providing high quality of support.

- The role delivers information technology solutions to fulfil business and functional requirements.

- Accountable for support and manage Trading applications that can impact the bank with huge financial losses, reputational issues, regulator warnings/penalties and also can incur huge operational losses.

- Responsible to lead the FMC support function within the SLA, schedule, budget and scope parameters, including testing & overseeing the quality and compliance controls throughout the project life-cycle.

Key Result Areas:

- Effectively manage Application platforms and responsible for stability, monitoring and control, capacity management and incident management of the most critical application of the bank.

- Responsible for achieving agreed SLAs.

- Conduct system analysis and provide support in response to user issues.

- Provide technical expertise and recommendations in the assessment of issues and initiatives to support and enhance systems.

- Review and evaluate business requirements against existing and proposed systems, providing a recommended approach to providing a solution.

- Manage solution documentation (System Requirement Specifications SRS) describing deliverables to meet requirements.

- Manage issue resolution activities by guiding & assisting development team and building a good functional rapport with development teams.

- Verify production transfer documentation.

- Verify root cause analysis (RCA) arising from production system disruption.

- Monitor applications to ensure adequate system resources to process at production standards.

- Provides technical guidance, information and instruction to other IT staff requiring broader subject knowledge.

Knowledge, Skills and Experience:

- Cross border team management experience.

- Strong business orientation, domain knowledge to comprehend user requirements.

- Strong organizational, team building.

- Engineer / Post Graduate with 10+ years of experience in Treasury Platforms hands on experience with product designing and implementation.

- Should have worked on the Product Designing and implementation with respect to Business requirements.

- BS/B.Tech Degree, MS/M.Tech. preferred.

- More than 8+ years of experience in similar role with concrete evidence of direct management of complex end-to-end systems implementations of Programs.

- Expert knowledge of new trends in the Market as they relate to Technology and experience in implementations of these Treasury and wealth technology solutions.

- Expert in implementations methodologies, including Waterfall and Agile, and in the usage of reporting and tracking tools.

- Strong understanding of SDLC process.

- Strong inter personal communication skills.

- Experience in Banking Production Support is an advantage.

- Excellent Project Management Experience.