Mashreq - Assistant Team Lead - General Insurance

- Ensure basic hygiene and professional standards are maintained across the team.. Observe individual performance and conduct regular reviews. Provide constructive feedback and coaching.. Assist team members with queries related to general insurance products and processes. Coordinate with providers to resolve product-related issues

- Organize product training sessions in coordination with providers.. Ensure team members are up to date with product knowledge and process changes. Demonstrate strong interpersonal skills to manage staff effectively. Resolve internal and customer queries with empathy and efficiency. Support staff in handling customer interactions

- Ensure high standards of customer service are maintained. Monitor calls and interactions for quality assurance. Provide coaching and feedback to improve service delivery. Show more Show less

Qualifications:

- Proven experience in general insurance operations or related roles, preferably within direct banking or call center environments.

- Strong leadership and team management abilities.

- Excellent communication and interpersonal skills.

- Good understanding of general insurance products and processes.

- Ability to analyze performance data and provide actionable feedback.

- Customer-focused mindset with a commitment to quality service delivery.

- Strong organizational and coordination skills.