Assistant Manager - Business Banking VRM.

Department - Business Banking.

Direct Supervisor - Area Manager, Business Banking.

Job Number: 2 Job Purpose.

- Successfully lead and grow the Business Banking Neobiz & Micro segment for the Virtual Relationship Manager (VRM) Channel.

- Assist the management in formulation of business strategy for Neobiz & Micro and to work closely with proposition, finance and investment advisory for successful delivery of the strategy.

- Manage the team of Business Banking Virtual Relationship Managers.

- Provide effective leadership to the Business Banking Virtual Relationship Managers and service staff via coaching.

- Dimensions Operating Dimension Areas Annual FER (AED) Annual Liability Growth Number of Staff VRM Channel 72,000,000 136,000,000 10 Capital Expenditure Budget NA NA NA NA Key Result Areas.

- Strategic. Develop a clear business plan and strategies for Superior Sales & Service delivery, as well as the scope & definition of the desired "customer experience".

- This is with a key aim to grow market share in the SME category, using all Mashreq Business Banking & digital channels, internal and external resources, and directly reporting team members.

- Execute Business Banking strategies and plan to develop, leverage and build long term relationship with the affluent segment to achieve sales targets.

- Prepare and execute Business Banking yearly budget plan including financial commitments, service standards and marketing activities.

- Develop and implement in conjunction with other stakeholder's service standards and customer experience plans team to increase customer awareness of Business Banking range of product and increase revenue per customer.

- Generate business performance for management by combining Sales & Service metrics and process them into actionable reports for overall service measurement & productivity improvements.

- FX achievements, Trade achievements, Insurance & Investment achievements, NTB Account openings, DTR/Compliance/AML query clearance, KYC/CPRA remediation.

- Recommendations for product and process development based on customer feedback and analysis of the same.

- Financial - Complete ownership of the financial commitments for the assigned team.

- Drive sales and develop efficient plans aimed at enhancing VRMs productivity and minimizing budgets.

- Planning and monitoring of sales activities via sales activity tracker productivity metrics and KPI for the business.

People:

- Coaching, grooming and developing the competency level of sales & service staff.

- Overall management of recruitment - selection, recruitment, training, certification and deployment.

- Supporting and facilitating delivery of key trainings to staff including the proposition and induction of new staff.

-Proactive in key HR activities for Business Banking segment including identifying and recommending talent to other Areas.

- Lead, develop and motivate the VRM team by enforcing the performance management culture and adopt reward recognition programs.

- Identify critical VRMs and set recommendation for career development and growth plans.