MarketStar - Specialist - Trainer

About MarketStar

In everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been generating revenue for the most innovative tech companies globally through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and for being named a top employer. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and cant wait to discuss how we can help you find growth!

Position Summary:

We are seeking an accomplished client delivery training lead. This role involves supporting the development of technical skills and knowledge required for the team to perform and create memorable experiences while assisting advertisers in code implementation / campaign setup.

Read on to understand more about this opportunity.

Key Responsibilities:

- Plan, design, develop, and deliver sustainable strategic training and instructional programs to the team.

- Analyze learning needs and develop appropriate training material and plans.

- Conduct new hire training and technical orientation.

- Work with Operations and Quality teams to assess development needs for existing employees and conduct training to fill gaps.

- Identify programs to address competency gaps.

- Conduct regular workshops and refresher training classes on code types and processes.

- Evaluate effectiveness of training and development programs, utilizing appropriate procedures.

Maintain employee training records; track and report on training outcomes.

- Stay current in product and process best practices, tools, and applications.

- Evaluate new product/feature/functionality, conduct feasibility study, and provide suggestions, recommendations and roll-out plan.

- Upskill / groom the reps to improve their domain and troubleshooting capabilities.

What will you need to succeed in this role?

- Strong leadership and mentoring skills to guide and inspire a diverse team towards continuous improvement.

- Expertise in designing and delivering training programs, ensuring they are impactful and aligned with business goals.

- Excellent communication and interpersonal skills to engage with stakeholders and facilitate effective learning experiences.

- Analytical thinking to assess learning needs and measure the effectiveness of training programs.

- Adaptability and continuous learning mindset to stay updated on industry trends, best practices, and evolving training tools.

Good to Have:

- Experience in instructional design and curriculum development to create impactful training content.

- Familiarity with e-learning platforms and blended learning techniques to support diverse training needs.

- Certification in training or coaching (such as CPTD or similar) for added credibility.

- Background in operations and quality control to understand cross-functional team needs.

- Proven experience with data-driven assessment of training effectiveness and improvement.

Role Requisites:

- 3-5 years of experience in a training or instructional lead role, especially in client delivery or customer service environments.

- Demonstrated ability to design and implement training programs that align with business objectives.

- Strong analytical skills to assess learning gaps and training effectiveness.

- Excellent communication and facilitation skills for effective engagement and knowledge transfer.

- Proficiency in tracking training metrics and reporting outcomes to stakeholders.