Senior Product Specialist (CRM / Enterprise SaaS)

Location: Pune (Work from Office - 5 Days a Week)

Experience: 8+ Years

About MarketsandMarkets:

MarketsandMarkets is a global market intelligence and management consulting firm helping Fortune 2000 companies identify high-growth opportunities through data, research, and AI-driven insights. As we evolve into an AI-first, platform-led organization, we are building innovative products such as GrowthIQ and SalesPlay to transform how businesses discover opportunities, make decisions, and accelerate growth. We are looking for experienced product professionals who are passionate about building world-class enterprise products and delivering exceptional customer experiences.

Role Overview:

We are seeking a Senior Product Specialist with 8+ years of experience in Product Management, Product Strategy, or Business Analysis within CRM, Enterprise SaaS, SalesTech, or Customer Engagement platforms. The ideal candidate should have worked with leading product companies and possess strong expertise in product planning, customer journey mapping, requirements gathering, Agile execution, and cross-functional collaboration.

Key Responsibilities:

- Drive product initiatives from ideation through launch and continuous enhancement.

- Gather customer and business requirements through stakeholder interactions and market research.

- Prepare Product Requirement Documents (PRDs), user stories, acceptance criteria, and feature specifications.

- Partner with Engineering, UX/UI, QA, Sales, Customer Success, and Marketing teams to deliver high-quality products.

- Prioritize product backlog based on customer value, business impact, and strategic objectives.

- Conduct market and competitor analysis to identify product opportunities.

- Monitor product performance using analytics and customer feedback to drive continuous improvement.

- Support sprint planning, backlog grooming, user acceptance testing (UAT), and product releases.

- Work closely with go-to-market teams during feature launches and product rollouts.

Required Qualifications:

- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field. MBA preferred.

- 8+ years of experience in Product Management, Product Ownership, Product Strategy, or Business Analysis.

- Mandatory experience working in CRM, Enterprise SaaS, SalesTech, Customer Engagement, or Marketing Technology companies.

- Strong understanding of CRM platforms, customer lifecycle management, workflow automation, and enterprise software.

- Experience working in Agile/Scrum environments.

- Hands-on experience with Jira, Confluence, or similar product management tools.

- Strong analytical, communication, stakeholder management, and problem-solving skills.

- Experience working with global cross-functional teams.

Preferred Experience:

Candidates from the following organizations will be highly preferred:

1. Salesforce

2. Freshworks

3. Zoho

4. HubSpot

5. LinkedIn

6. 6sense

7. Microsoft Dynamics 365

8. Oracle CX

9. SAP CX

10. LeadSquared

11. CleverTap

12. MoEngage

13. Chargebee

14. BrowserStack

15. Whatfix

16. Gong

17. Clari

18. Apollo.io

19. ZoomInfo

20. Demandbase

Preferred Skills:

- Experience building B2B SaaS or enterprise software products.

- Exposure to AI-powered products, Generative AI, or intelligent automation.

- Understanding of APIs, integrations, and SaaS product architecture.

- Knowledge of product analytics tools such as Mixpanel, Amplitude, or Google Analytics.

- Strong customer-centric mindset with the ability to translate user needs into scalable product solutions.

Why Join MarketsandMarkets?:

- Build next-generation AI-powered enterprise products.

- Work on globally recognized platforms serving Fortune 2000 clients.

- Collaborate with experienced product, engineering, and business leaders.

- Opportunity to shape product strategy in a fast-growing, innovation-driven organization.

- Competitive compensation and excellent career growth opportunities.