Description:

Role Overview:

- The Marketplace Manager is a critical, central leadership position requiring deep knowledge and technical depth about the company and the e-commerce industry.

- The incumbent will act as a central figure in the decision-making process, working across multiple teams and overseeing specific personnel.

- This role demands strong leadership skills and robust organizational abilities to manage external agency relationships, financial performance, and operational logistics.

Job Summary:

We are seeking an organized and strategic Marketplace Manager with a Bachelor's or Master's degree (or equivalent experience) and strong proficiency in Microsoft Office tools. The ideal candidate will act as the single Point of Contact (POC) for all marketplaces and the Amazon Marketing Services (AMS) agency, focusing on driving revenue and operational efficiency.

Key responsibilities include managing marketing budgets, ensuring timely order fulfillment, preventing stock-outs, and minimizing financial write-offs through active inventory liquidation, all while ensuring compliance and collaboration with the accounts team for due recovery.

Key Responsibilities and E-commerce Strategy Deliverables:

Marketplace Strategy and Agency Management:

- Act as the POC for marketplaces (e.g., Amazon, Flipkart) and the AMS agency, overseeing all external communication and performance management.

- Develop and apply a Strong understanding of visibility assets, brand pricing strategy, and ROI metrics to optimize marketplace investment decisions.

- Manage marketing budgets and visibility initiatives across marketplaces, focusing on driving profitable growth and ensuring alignment with campaign goals.

Inventory and Fulfillment Operations:

- Ensure no stock-outs across all marketplaces by closely monitoring inventory levels, forecasting demand, and coordinating procurement.

- Coordinate with the logistics team to ensure timely fulfillment of B2B/B2C orders, optimizing shipping processes and maintaining high service levels.

- Manage liquidation/RTV (Return to Vendor) of unmoving inventory to minimise write-offs and reduce carrying costs.

Financial and Cross-Functional Collaboration:

- Collaborate with the accounts team for recovery of dues from marketplaces, managing reconciliation and resolving payment discrepancies.

- Serve as a central person in the decision making process, integrating data and insights from sales, finance, and logistics teams.

Leadership and Personnel Oversight:

- Demonstrate Strong leadership skills while working with cross-functional teams and overseeing specific personnel involved in marketplace operations.

Mandatory Skills & Qualifications:

Education: Bachelor's or Master's degree or equivalent experience.

Software Proficiency: Microsoft Office (Outlook, Excel, Word, PowerPoint, etc.).

Leadership & Organization: Strong leadership skills and highly Organized work ethic.

E-commerce Acumen: Strong understanding of visibility assets, broad pricing, and ROI metrics.

Collaboration: Proven ability to work as the POC for marketplaces and AMS agency and collaborate with logistics and accounts teams.

Preferred Skills:

- Direct experience managing key marketplace platforms (e.g., Seller Central, Flipkart Seller Hub).

- Demonstrated experience with financial reconciliation and recovery processes.

- Proven ability in demand forecasting and inventory planning for high-velocity SKU's.