Job Description - Business Head

Position: Business Head - Retail at iVenus, Apple Premium Partner.

Location: Surat, Gujarat (Preferred) / Mumbai (Flexible depending on candidature)

Reports To: Director / VP

Role Overview

The Business Head - Retail will be responsible for driving the growth, profitability, and operational excellence of iVenus' Apple retail business. This leadership role requires a strategic thinker with deep retail knowledge, strong business acumen, and the ability to build high-performing teams while maintaining Apple's global standards of customer experience.

Key Responsibilities:

Business Leadership & Strategy:

- Define and execute the overall business strategy for Apple retail across regions.

- Drive top-line revenue growth and bottom-line profitability.

- Build annual business plans, sales forecasts, and retail expansion strategies.

- Visiting the POS to evaluate the opportunities, challenges & improvement scopes.

Retail Operations & Customer Experience:

- Ensure seamless operations across all Apple mono brand stores as per Apple guideline as per format of the store.

- Maintain Apple's global retail standards in merchandising, and customer experience.

- Implement customer engagement programs to enhance loyalty and satisfaction.

Sales & Marketing:

- Achieve monthly, quarterly, and annual sales targets.

- Design and execute local marketing campaigns aligned with marketing team.

- Monitor competitor activity and market trends to identify growth opportunities.

Team Leadership & Development:

- Lead, mentor, and inspire a team of Regional Managers, cluster managers, store managers, sales, and support staff. Regular sales review calls with all managers.

- Build a culture of performance, accountability, and customer obsession.

- Implement training programs in collaboration with Apple to enhance staff capabilities.

Vendor & Stakeholder Management:

- Liaise with Apple India to align on business strategies, reporting, and compliance.

- Manage key vendor partnerships and ensure smooth supply chain & inventory management.

- Provide business insights and updates to top management regularly.

Procurement insights:

- Develop insights on procurement of inventory

- Identify gaps in market and strategy for inventory procurement

- Synergies with management in working with distributors on procurement strategy

Financial Management:

- Drive P&L responsibility for the retail business.

- Optimize costs while ensuring customer experience and service quality.

- Manage inventory, working capital, and store profitability effectively.

Key Skills & Competencies:

- Strong leadership and people management skills.

- Proven track record in retail business management (preferably premium / consumer electronics / lifestyle).

- Excellent business acumen with strong P&L management experience.

- Deep understanding of retail operations, customer experience, and sales.

- Strong communication, negotiation, and stakeholder management skills.

- Ability to think strategically and execute tactically.

Qualifications & Experience:

- Graduate/Postgraduate in Business Administration, Sales, or Retail Management.

- 10+ years of experience in retail, with at least 5 years in a senior leadership role.

- Prior experience in managing premium brand retail (Apple / Electronics / Lifestyle) preferred.

What We Offer:

- Opportunity to lead one of the fastest-growing Apple retail networks in India.

- Entrepreneurial freedom with high responsibility.

- Competitive compensation with performance-linked incentives.

- Exposure to global best practices in premium retail.

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