Role: Vice President - Client Support

Location: Powai - Mumbai

Specifics: Looking for candidates with expertise in Market Intelligence / Market Support and from Asset Management industry

Job Purpose:

The Vice President - Client Support leads the Client Support function for the asset management business, overseeing teams across Product Reporting, Marketing Intelligence, ESG Queries, Client Data and other client- support service areas. The role is responsible for delivering high- quality support, strengthening global capability from India, driving continuous improvement and innovation, and shaping a scalable, automated and client- centric service model.

Key Responsibilities:

Strategic Leadership

- Set the strategic direction for the Client Support function, aligned with global client and reporting priorities.

- Engage with global partners to understand evolving needs, agree on joint plans and review performance through structured, data- driven discussions.

- Establish India as a centre of excellence through capability building, innovation and consistent delivery against quality and cost targets.

Service Delivery Excellence

- Ensure accurate, timely and high- quality delivery across all client support activities.

- Strengthen controls, data accuracy and adherence to internal guidelines and standards.

- Drive simplification, standardisation and productivity improvements through automation, analytics and continuous improvement initiatives.

- Lead transitions of work from vendors and onshore teams, ensuring strong controls and seamless knowledge transfer.

Client & Stakeholder Engagement

- Serve as a strategic contact point for reporting- related inquiries, escalations and guidance.

- Conduct structured stakeholder reviews (e.g., scorecards, performance dialogues) to maintain transparency and drive service enhancements.

- Work closely with Client Services, Product, Marketing, Investments and Technology teams to streamline delivery and elevate client experience.

Technology, Data & Automation

- Assess and implement tools and capabilities that enhance reporting, data quality, automation and workflow integration.

- Keep abreast of industry developments in reporting technology, digital enablement and client- facing innovation.

Governance, Risk & Compliance

- Ensure adherence to regulatory requirements, internal compliance, intra-group governance requirements including minimum standards for all transitions & day-to-day delivery are complied.

- Maintain a robust control environment, proactively identify risks and oversee remediation where needed.

People Leadership & Culture

- Build and develop high- performing teams with deep subject- matter expertise and a global mindset.

- Foster a culture of innovation, collaboration, accountability and inclusion.

- Lead talent planning, coaching, succession development and retention initiatives to build long- term capability.

Qualifications, Skills & Experience:

Required Background:

- 15+ years of leadership experience in global asset management or financial services with demonstrated success in managing complex, multi- team environments and strategic transformation.

- Strong experience in client support functions within a global, matrixed structure and understanding of client-life cycle.

- Ability to translate strategy into actionable plans and lead teams through change and ambiguity.

- Proven success in influencing senior stakeholders and building strong cross- functional relationships.

Technical & Leadership Skills:

- Strong understanding of asset management, client support, ESG, marketing analytics and client related data domains.

- Expertise in automation, analytics, continuous improvement and change management.

- Excellent communication, problem- solving and stakeholder- management skills.

- Demonstrated ability to develop talent and build future leaders.