Job Title - Manager Transfer Agency Service Management

Job Function - Investment Accounting Services

Job Sub Function - Transfer Agency Service Management

Location - Mumbai

Shift timings: 12:30 pm- 9.30 PM and 1:30 pm to 10:30 pm/ UK Shift

Job Description Summary:

The Transfer Agency Service Management (TASM) team at M&G Global Services plays a critical role in supporting investment operations by managing and executing key agency processes. The team ensures accurate and timely processing of investor transactions, fee calculations, and data management across multiple fund structures and jurisdictions.

The Manager Transfer Agency Service Management (TASM) is responsible for overseeing the end-to-end delivery of transfer agency operations including Trailer Fees, Prudential Pension Limited (PPL), and UK Offshore processes. This role involves managing a team, ensuring operational excellence, maintaining strong stakeholder relationships, and driving continuous process improvement. The Manager will also play a key role in managing high-volume data updates, resolving escalations, and ensuring compliance with regulatory and contractual obligations.

Overall Job Purpose

The Transfer Agency Service Management (TASM) team at M&G Global Services plays a critical role in supporting investment operations by managing and executing key agency processes. The team ensures accurate and timely processing of investor transactions, fee calculations, and data management across multiple fund structures and jurisdictions.

The Manager Transfer Agency Service Management (TASM) is responsible for overseeing the end-to-end delivery of transfer agency operations including Trailer Fees, Prudential Pension Limited (PPL), and UK Offshore processes. This role involves managing a team, ensuring operational excellence, maintaining strong stakeholder relationships, and driving continuous process improvement. The Manager will also play a key role in managing high-volume data updates, resolving escalations, and ensuring compliance with regulatory and contractual obligations

Key Responsibilities/ Accountabilities:

The key responsibilities of this role are:

- Perform, Lead and manage daily operations across Trailer Fees, PPL, and UK Offshore processes, ensuring timely and accurate execution.

- Supervise and mentor a team of senior analysts, providing guidance, training, and performance feedback.

- Efficiently calculate, validate, and process trailer fees in strict accordance with contractual agreements. Ensure prompt payment processing and accurate reporting for distributor compensation.

- Conduct periodic reconciliation of trailer fees agreements between M&G and Caceis. identify and investigate any differences to maintain transparency and compliance.

- Assist with other daily, weekly, and monthly tasks, and interact with stakeholders to obtain necessary approvals

- Ensure adherence to standard operating procedures, internal controls, and service level agreements (SLAs).

- Oversee the creation, amendment, and reconciliation of trailer fee agreements and rebate processing in coordination with Caceis.

- Manage the daily pricing and reporting processes for PPL, including handling late prices and fund-of-fund allocations.

- Coordinate UK Offshore agreement updates, including manual data entry into SS&C systems and AMC rebate processing.

- Act as the primary escalation point for operational issues and stakeholder queries, ensuring timely resolution and communication.

- Collaborate with UK stakeholders, third-party administrators (e.g., BNY Mellon, State Street, SS&C), and internal teams to ensure seamless service delivery.

- Drive process improvement initiatives, automation opportunities, and documentation updates to enhance efficiency and reduce risk.

- Support project delivery and change management initiatives, including onboarding of new investors and charity statement processes.

Must-Have Skills:

- Deep understanding of transfer agency operations and fund servicing.

- Ability to manage high-volume, deadline-driven processes with accuracy.

- Hands on experience in placing trades on Trading systems like EMX etc.

- Exposure on approving Pay flows, Trades etc.

- Expert in Cash & Position reconciliations.

- Post journals on the internal and external systems.

- Leadership and team management capabilities.

- Excellent communication and stakeholder engagement skills.

- Strong analytical and problem-solving skills.

- Proficiency in MS Excel, User Define Applications and familiarity with fund accounting systems.

Experience:

8-10 years of experience in financial services. Min 5 years of experience in Transfer Agency with at least 23 years in a supervisory or managerial role.

Leadership & team management skills

Hands-on experience with:

- Trade Initiation, Reconciliation, Settlements & Amendments

- Trade & Position Reconciliation

- Trade Settlement Processes

- Expertise in Cash & Position reconciliations

- Proficiency in MS Excel, user-defined applications & fund accounting systems

- Strong analytical, problem-solving & communication skills

Educational Qualification:

Graduate/Postgraduate in Commerce, Accounting, or Finance. Professional certifications (e.g., CFA, CA, MBA Finance) are a plus.

Relevant IOC or Investment Management qualification / Certification would be desirable.