Role Overview:

We are looking for an experienced Workforce Data Manager to lead the workforce data delivery function within a global HR Shared Services environment.

The role is responsible for the accurate, standardised and timely execution of workforce data transactions, mass-data changes, operational governance and data-quality processes in alignment with enterprise data standards.

Key Responsibilities:

- Oversee end-to-end workforce data transactions, governance and mass-data change processes.

- Ensure timely and accurate processing of employee and organisational data.

- Establish and maintain data-quality standards, standard operating procedures and operational governance processes.

- Align workforce data operations with enterprise service-delivery standards and expectations.

- Drive continuous improvement initiatives to enhance data accuracy, processing efficiency and operational performance.

- Ensure compliance with data-privacy requirements, regulatory standards and internal data-governance policies.

- Monitor team performance against SLAs and KPIs and proactively resolve operational issues.

- Partner with HRIT, Analytics and Process teams to support data-model alignment, system updates and reporting integrity.

- Support workforce planning and reporting through reliable and well-governed employee data.

- Lead, coach and manage the workforce data operations team.

Candidate Profile:

- 9+ years of experience in HR operations, workforce data management, HR master data or employee-data administration.

- Experience working in a large, complex organisation, GCC or HR Shared Services environment.

- Strong understanding of HR master data management, organisational data governance and workforce data processes.

- Experience leading operational HR data teams and managing performance against defined service levels.

- Hands-on experience with HR information systems such as Workday or similar workforce data platforms.

- Demonstrated ability to improve data quality, process standardisation and operational efficiency.

- Knowledge of data privacy, regulatory compliance and HR data-governance requirements.

- Strong numerical, analytical and problem-solving capability.

- Experience partnering with HRIT, HR Analytics, Data Governance and business teams.

- Strong stakeholder-management and communication skills.

Key Skills:

- Workforce Data Management

- HR Master Data

- Workday

- Data Governance

- Data Integrity and Integration

- Mass Data Changes

- HR Operations

- HR Shared Services

- SLA and KPI Management

- Process Standardisation

- Continuous Improvement

- AI and Data Literacy

- Stakeholder Management