Warehouse Operations

Gurgaon | 5 Days WFO

About the client:

Having featured on Shark Tank India Season 2 and backed by prominent investors, the client is now entering an exciting phase of expansion.

With stores across key markets and new stores being added in NCR and other major cities, the company is building an omnichannel retail ecosystem where online, offline and inventory operations need to work seamlessly together.

The Opportunity:

We are looking for a Warehouse Operations professional to take ownership of warehouse and fulfilment operations.

This isn't simply a role focused on keeping a warehouse running.

You will be responsible for building a high-efficiency, scalable fulfilment engine that can support a fast-growing premium consumer business across e-commerce and physical retail.

You'll work at the intersection of warehouse operations, inventory, e-commerce, logistics and retail, with significant ownership over how products move from the warehouse to the customer and stores.

If you've worked in a high-growth e-commerce, D2C, fashion, sneaker, lifestyle or omnichannel business and enjoy solving complex operational problems at scale, this could be a great opportunity.

What You'll Own:

Warehouse Operations:

- Own day-to-day warehouse operations and ensure smooth, efficient execution.

- Manage inbound, storage, inventory movement, picking, packing and dispatch.

- Build and improve SOPs to increase warehouse productivity and accuracy.

- Drive warehouse efficiency, space utilisation and throughput.

- Identify bottlenecks and continuously improve operational processes.

Inventory Management:

- Ensure high levels of inventory accuracy and reconciliation.

- Establish robust processes for stock inwarding, movement, cycle counts and audits.

- Minimise inventory discrepancies, damages, ageing and shrinkage.

- Work closely with the merchandising, e-commerce and retail teams to ensure inventory availability across channels.

E-commerce Fulfilment:

- Own the warehouse side of the online order lifecycle.

- Ensure orders are picked, packed and dispatched within defined SLAs.

- Partner with the online operations and logistics teams to improve fulfilment TAT and customer experience.

- Manage returns, exchanges and reverse logistics processes.

Omnichannel Fulfilment:

- Support inventory movement between the warehouse, online business and the growing network of Exclusive Brand Outlets.

- Build processes that enable efficient replenishment of stores.

- Improve inventory visibility and availability across online and offline channels.

- Help build the operational infrastructure required for the client's next phase of retail expansion.

Team & Vendor Management:

- Lead and develop warehouse teams.

- Define productivity metrics and operating rhythms.

- Manage 3PL, logistics and other operational partners where required.

- Drive accountability around SLAs, quality and cost.

What We're Looking For:

We're looking for someone who combines strong operational execution with a problem-solving mindset.

You could be a great fit if you have:

- Experience in warehouse, fulfilment, e-commerce operations or supply chain.

- Experience managing high-volume online fulfilment operations.

- Exposure to D2C, e-commerce, fashion, footwear, lifestyle, retail or premium consumer businesses.

- Experience managing warehouse teams and/or 3PL partners.

- Strong understanding of inventory management, fulfilment and reverse logistics.

- Experience working with operational metrics and driving process improvements.

- Comfort operating in a fast-paced, entrepreneurial environment.

What Will Make You Stand Out:

You will stand out if you've:

- Scaled warehouse/fulfilment operations during a period of rapid growth.

- Worked in an omnichannel environment.

- Managed operations supporting both D2C and physical stores.

- Built processes rather than simply managed existing ones.

- Managed significant order volumes and complex inventory.

- Used data and technology to improve warehouse productivity.

- Successfully managed 3PL/vendor ecosystems.