Role Overview

Our client is seeking a highly organized, process-oriented Warehouse and Operations Manager to take full ownership of warehouse operations. This role will be responsible for managing end-to-end warehouse activities, including inbound and outbound logistics, inventory control, space planning, manpower management, cost optimization, and operational efficiency. The objective is to ensure seamless, scalable operations that support rapid business growth.

Key Responsibilities

1. Warehouse Operations Management

- Oversee daily warehouse functions: inbound, put-away, picking, packing, dispatch, and returns.

- Ensure adherence to SLAs, safety standards, and operational processes.

- Develop and continuously improve SOPs for all warehouse activities.

2. TAT & Process Monitoring

- Maintain inbound turnaround time (GRN to put-away) within defined benchmarks.

- Achieve strict outbound TAT targets for timely dispatch and delivery.

- Improve Ready-to-Use (RU) inventory percentage for faster sell-through.

3. Warehouse Space Utilization

- Optimize warehouse layout and bin management for maximum efficiency.

- Monitor space utilization and forecast capacity needs for future scaling.

4. Ticket & Escalation Management

- Resolve all warehouse-related escalations from internal teams, delivery partners, and marketplaces.

- Ensure timely ticket closure with root-cause analysis and preventive measures.

5. Manpower Efficiency & Management

- Plan, train, and manage warehouse workforce (permanent and contractual).

- Drive productivity improvements and enforce quality, safety, and discipline.

- Prepare staffing plans for peak periods, new launches, and store openings.

6. Cost Optimization

- Implement cost-saving initiatives in warehousing, packaging, and logistics.

- Negotiate with 3PLs and vendors to reduce cost per shipment without compromising quality.

- Control usage of consumables and overhead expenses.

7. Inventory Accuracy & Audits

- Lead cycle counts, periodic audits, and enforce zero-tolerance for shrinkage.

- Maintain inventory accuracy above 99% across all channels.

8. Cross-functional Coordination

- Act as the central liaison between Supply Chain, Marketplace, D2C, Tech, Catalog, and Customer Service teams.

- Collaborate on inward flow, RTVs, and seasonal planning.

Additional Requirements

- Proficiency in WMS platforms, Excel/Google Sheets, and reporting tools.

- Familiarity with Unicommerce, Shopify, or similar OMS tools preferred.

- Prior experience in managing warehouse operations for fashion, lifestyle, or high-SKU businesses.

- Ability to thrive in a fast-paced, high-volume environment and build scalable processes.

- Strong problem-solving, leadership, and data analysis skills.