Toast Tab - Manager - US Payroll Operations

Description:

- Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

- The Manager, Payroll Operations will oversee the Payroll Operations team in Chennai. The ideal candidate will have proven experience in building and managing a high performing team. This position will serve to assist in creating and ensuring success of OKRs. The Manager, Payroll Operations will oversee a team that will manage system corrections and various banking and benefit functions.

Work Mode: Hybrid (2 days in a week at office)

Work Location: Chennai

Work Timings: 3:00 PM to 12:00 AM IST

About this role (Responsibilities):

- Educate, manage, train, coach and mentor a team of 8-12 payroll operations specialists

- Monitor and audit workflow efficiency to identify trends and process improvement opportunities

- Provide subject matter expertise related to US payroll operations

- Regularly evaluate employee performance and ensure accountability.

- Drive team success of periodic Objective and Key Results (OKR)

- Resolve transaction related inquiries for customers and support teams.

- Responsible for building, maintaining, and occasionally presenting data on key team performance indicators to stakeholders including senior leadership.

Do you have the right ingredients? (Requirements):

- Overall of 10+ yrs of experience with 4+ years of Banking and ACH experience (US preferred)

- 2+ years of experience owning a process or team project

- Experience mentoring or being a peer leader

- Demonstrated strong communication, interpersonal and analytical skills including ability to work with all levels of Management

- Solution-oriented with proven ability to drive results

- Proficient in Microsoft Excel

- Ability to perform multiple tasks, in high paced and fluid environment, and effectively manage time

Special Sauce (Non-essential Skills/Nice to Haves):

- Payroll Service Provider Experience Preferred

AI at Toast:

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; its a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.