Manager - Training - International Telecom Process

Role and Key Responsibilities:

- Represent Company in client calls and calibrations.

- Planning of Ramp & Backfill batches.

- Client Interaction with clear view

- Value Add to the client from the process improvement standpoint.

- Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps.

- Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement)

- Responsible for managing retention during training across New Hire batches

- Manage/create process SOPs and training refreshers

- Drive C-Sat & E-sat initiatives to add value to the Process and customer

- Support administrative tasks

- Manage training MIS for classes and other related training work

- Interdepartmental coordination & communication

- Should be able to contribute to process improvements and innovation in the training function

- Update oneself regularly with Company policies & report any Security Incident that is observed

- Keep Company's and Customer information confidential and not disclose to unauthorized individuals and outsiders

- Willing to work 5 days a week and on rotational shifts in a 24/7 environment. Night shift in scope

Key Skills and knowledge:

- Excellent communication skills

- Fluent in English

- Proficient in MS Office

- Working Experience in the Telecom Industry (essential) as Training Manager

- Good people management, Interpersonal skills and Teamwork

- Continuous Process Orientation

- Ability to prioritize

- Ability to meet deadlines

- Detail oriented

- Ability to work under pressure

- Time Management