Manager - Common Operations What you'll do: - Work closely with the Director of Infrastructure/Data Centers and Director of Global DevOps on a day to day basis. Contributing to the vision and strategic direction of the department and cascading the vision to Support teams - Participate in regular meetings with CommonOps and lead and give input on cross-functional support processes and procedures - Establish and refine metrics that help assess the productivity and success of the team - Own support software, tools and prioritize internal tooling projects and customer issues that can be handled by Support Engineering - Be responsible for Support Ops' overall performance reviews and day-to-day management/scheduling of support teams - Continuously coach and develop the Support Ops team through weekly 1:1's and team meetings We'd love to hear from you if: - You have a proven track record of leading Customer Support or Product Support responsible for successfully delivering Engineering/Cloud/SaaS products and services at scale - You have experience collaborating effectively and communicating to management - You possess the ability to establish trust and credibility with senior leaders in the organization - You have the ability to manage competing priorities while balancing the delivery of priorities - You are able to thrive in a fast-paced and quick changing environment - You have significant experience successfully collecting and transforming business requirements and market needs into a successful product or service strategy - You are comfortable working on a strategic level with senior leadership and also on a tactical level with Support teams - You have a strong understanding of Software Development Life Cycle - You have some level working knowledge with DevOps (CI/CD/Infrastructure as Code) systems such as Jenkins, Artifactory, Ansible etc - You have used source code management software such as Git, SVN, BitBucket in the past - You have experience working in an Agile / Kanban development environment - You have used Agile project management tools such as Jira, VersionOne etc - You have some level of experience with Public cloud platforms such as Azure/AWS

Bangalore

Manager - Technical Support - eCommerce 

Job Description for Manager - Technical Support - eCommerce  in Strategic Talent Partner in  Bangalore for (12-16) years of experience. Apply Now!