Manager - Talent Acquisition - US Market

Job role:

- Set and manage recruitment team performance and give them direction, while ensuring smooth delivery of day-to-day operations (2-3 Team Leaders & 30-40 members team)

- Leading a team of recruiters to ensure that overall delivery of services is within agreed KPIs and SLAs. Ensure high quality service.

- Strong people mgmt. to manage and hold team together working in night shifts and track productivity if they work remote/home.

- Continuously strive to build a culture of high-performance.

- Facilitate effective teamwork and build collaborative relationships internally and externally.

- Employee Engagement and Initiatives- Improve Morale and productivity.

- Employee Retention-Strategies to improve employee retention.

- Training & development-training need analysis based on the appraisal and training coordination.

- Works closely with transition team and ensure implementation of HR projects. Previous experience with transitions would be an added advantage.

- Supports leadership in helping to build a unified team mind set.

- Strong interpersonal people management skills & client management skills.

- Strong decision-making skill, ability to think strategically and translate strategy into action plans.

- Quality Focus: Knowledge & implementation of Quality tools & techniques (Six Sigma, Lean) for process improvement.

- Performance management- succession planning for business units.

- Employee Retention-Strategies to improve employee retention.

- Thorough understanding of planning, forecasting & scheduling to meet SLAs, Delivery and adherence to the SOW defined parameters.

- Ensure that overall delivery of recruitment services to third party clients meets or exceeds agreed KPIs and SLAs defined and is within a strong internal control framework.

- Partner with the onshore business team to:

- Forecast and plan for the hiring in advance.

- Develop and track Service Level Agreements (SLA) to ensure service delivery excellence.

- Drive process ownership in line with agreed target operating model.

- Strong reporting skills and ability to read data and give insights.

- Analyze issues that are highlighted by the stakeholders and resolve them in a timely manner.

- Ensure that all engagements with the customer are aligned, understood and that Customer needs are documented and prioritized for action.

- Act as a point of escalation for critical/complex service issues.

- Engage a team which works for 7 days a week build rotation plans within the team to ensure the service delivery team is available based on the business needs.

- Create a mindset of innovation aimed at constantly challenging the norm to drive business value.

- Responsible for ensuring a disciplined approach to operational excellence/performance management is in place and evolves over time.

- Expertise in US recruitment, Knowledge of USA geographical knowledge, time zones, a plus

- Experience in working with US stakeholders and should have engaged with US candidates.

- Result oriented, with a high level of motivation for self-growth, along with the drive for growing team members.

- Prefer candidates with good knowledge of sourcing techniques (e.g. social media recruiting and Boolean search)

- Excellent verbal and written communication skills are a must.

- Prefer candidates with experience working with various job boards (Dice, Career builder, Monster)

Qualifications:

- 12 -15 years or more experience in TA particularly with hands on experience of end-to-end recruitment, with Blue collared hiring in US Market

- US Shift (EST/PST) working - Flexibility to manage teams working 7 days (rotation model) and US working shifts (EST/PST) with some stretch during peak days.

- Strong organizational and interpersonal skills

- Experience working with Microsoft Office suite

- Showcases High-energy and passion

- Demonstrated ability to meet quotas

- Neutral Accent preferred