Manager - Operations

An experienced and results-oriented Manager - Operations to take ownership of day-to-day operational activities and ensure efficient, timely, and high-quality execution of business processes.

The role will be responsible for managing operational workflows, leading teams, monitoring performance, improving processes, coordinating with cross-functional departments, and ensuring that operational targets are consistently achieved.

The ideal candidate should possess strong leadership, people management, analytical, problem-solving, communication, and execution skills, with the ability to work effectively in a fast-paced and target-driven environment.

Roles & Responsibilities:

- Manage and oversee daily operational activities to ensure smooth and efficient functioning.

- Develop, implement, and monitor operational processes, SOPs, and workflows.

- Track operational KPIs, identify gaps, and implement corrective actions.

- Lead, manage, and motivate the operations team to achieve business targets.

- Ensure timely execution of customer/client requirements and internal deliverables.

- Coordinate with Sales, Finance, HR, Procurement, and other departments for seamless operations.

- Monitor productivity, turnaround time, quality, cost, and resource utilization.

- Identify operational bottlenecks and drive continuous improvement initiatives.

- Prepare regular MIS, dashboards, and performance reports for management.

- Ensure compliance with company policies, statutory requirements, and safety standards.

- Manage vendors/service providers and monitor their performance where applicable.

- Handle escalations and resolve operational issues effectively.

- Support management in planning, budgeting, forecasting, and operational strategy.

Key Performance Indicators (KPIs):

- Operational efficiency and productivity

- Turnaround time and service levels

- Team performance and productivity

- Cost optimization

- Customer/client satisfaction

- Quality and compliance

- Process improvement and automation

- Achievement of operational targets

Education and Requirements:

- Bachelor's degree in Business Administration, Operations, Engineering, or a related field.

- 7 - 8 years of relevant operations experience, including team-management experience.

- Strong leadership and people-management skills.

- Excellent analytical, organizational, and problem-solving abilities.

- Good knowledge of MS Excel, MIS, and operational reporting.

- Strong communication and stakeholder-management skills.

- Ability to work in a fast-paced and target-driven environment.

- Experience in process improvement, SOP implementation, and KPI management.