Manager - Supply Chain & Logistics

Description:

Role Overview:

The Manager Supply Chain & Logistics will be responsible for managing warehouse and distribution center operations, ensuring timely dispatches, service-level adherence, and effective coordination with internal and external stakeholders. The role will focus on customer service, inventory health, returns management, and operational excellence within a structured WMS-driven environment.

Key Responsibilities:

Warehouse & Distribution Operations

- Act as the warehouse in-charge and manage day-to-day coordination with customers, branches, distribution centers, and transporters.

- Track dispatches, resolve customer queries, and address transportation-related issues in line with defined escalation protocols.

Inventory & SLA Management

- Maintain healthy finished goods inventory levels across warehouses and DCs.

- Monitor and manage SLAs of logistics and service providers to ensure effective DC operations.

Customer Complaints & Service Recovery

- Investigate and resolve customer complaints related to shortages, incorrect supplies, and transit damages within defined turnaround timelines.

- Ensure end-to-end closure of customer complaints as per service targets.

Dispatch Coordination & Premium Freight Control

- Coordinate closely with sales teams for regular, urgent, and air dispatches.

- Maintain and analyze records of premium freight movements including air and special vehicle dispatches.

Returns, Salvage & Special Operations

- Coordinate with sales, customers, and channel finance teams for end-to-end processing of customer sales returns.

- Execute special assignments such as stock clearance, blocked stock recovery, non-moving and slow-moving material (NMSM) salvaging in line with SOPs and defined targets.

Insurance & Scrap Management

- Handle branch requirements for settlement of insurance claims related to transit losses and damages.

- Coordinate with return material stores for scrap disposal generated through stock clean-up and salvaging activities.

Reporting & Systems

- Prepare operational reports and perform data analysis for management reviews and special assignments.

- Work within a WMS-enabled environment and ensure adherence to system-driven processes.

Required Experience:

- 5-7 years of experience in supply chain, warehouse, or logistics roles within electrical, electronics, switchgear, or industrial manufacturing environments.

- Hands-on experience managing DC/warehouse operations and transportation coordination.

Qualifications:

- BE / B.Tech in Electrical Engineering.

- MBA / PGDM in Supply Chain Management or Operations preferred.