Manager - Store Operations - Web Store - eCommerce

About the Role:

With the advent of our Digital Business Unit, we aim to establish a digital platform to interact with all our stakeholders for various needs. One such platform is our Store which serves as an ecommerce platform to procure our products and services. With the current expansion plan, we have our online stores across various geographies which cater to specific regional requirements. As a Manger (Store Operations), you will be responsible for order creation, order fulfilment, inventory management for global E-store operations, across various channel such own e-com site and other marketplaces- Amazon, Walmart, etc.

What you will be doing:

- Order creation in oracle order management platform

- Coordinate with the inventory management team on the inventory levels and update the same on store platforms

- Responsible for maintaining order fulfilment TAT of 24 to 72 hrs for Store

- Coordinating with the DCs for the order fulfilment

- Monitor customer queries related to order management and respond within 24 hours TAT

- Analysis of SKU level data shipped from store to provide insights on R6Q

- Comfortable in coordinating with different stake holders across the globe and time zones

- Should be revenue driven to achieve overall store numbers

- Should be responsible for 3rd party order management by coordinating with the vendors

Who you are and What you bring:

- Qualification - bachelor's degree from top 100 universities and overall 70% aggregate (as per company norms)

- MBA from reputed institute will be added advantage

- Experience - 5+ years of work experience in Ecommerce operations/SCM

- Excellent interpersonal and communication skills

- Ability to prioritize customer queries and respond with quick resolution

- Knowledge of order management platforms (Oracle Fusion/Magento is preferred)