About the Role:
- With the advent of company's Digital Business Unit, we aim to establish a digital platform to interact with all our stakeholders for various needs. One such platform is our Store which serves as an ecommerce platform to procure products and services.
- With the current expansion plan, we have our online stores across various geographies which cater to specific regional requirements. As a Manger (Store Operations), you will be responsible for order creation, order fulfilment, inventory management for global E-store operations, across various channel such own e-com site and other marketplaces- Amazon, Walmart, etc.
What you will be doing:
- Order creation in oracle order management platform
- Coordinate with the inventory management team on the inventory levels and update the same on store platforms
- Responsible for maintaining order fulfilment TAT of 24 to 72 hrs for Store
- Coordinating with the DCs for the order fulfilment
- Monitor customer queries related to order management and respond within 24 hours TAT
- Analysis of SKU level data shipped from store to provide insights on R6Q
- Comfortable in coordinating with different stake holders across the globe and time zones
- Should be revenue driven to achieve overall store numbers
- Should be responsible for 3rd party order management by coordinating with the vendors
Who you are and What you bring
- Qualification - bachelor's degree from top 100 universities and overall 70% aggregate (as per company norms)
- MBA from reputed institute will be added advantage
- Experience - 5+ years of work experience in Ecommerce operations/SCM
- Excellent interpersonal and communication skills
- Ability to prioritize customer queries and respond with quick resolution
- Knowledge of order management platforms (Oracle Fusion/Magento is preferred)
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