Job Title: Manager - Stakeholder Management & Customer Relations
Job Summary:
The Manager - Stakeholder Management & Customer Relations will be responsible for building and maintaining strong relationships with internal and external stakeholders while ensuring high standards of customer service and operational efficiency. The role involves handling stakeholder communications, customer escalations, billing coordination, and compliance-related activities, while working closely with cross-functional teams to ensure seamless operations.
Key Responsibilities:
- Manage and maintain effective relationships with internal and external stakeholders.
- Act as the single point of contact for stakeholder and customer communication.
- Handle customer queries, complaints, and escalations in a timely and professional manner.
- Coordinate with finance and operations teams for invoicing and billing-related activities.
- Ensure accuracy, completeness, and timely processing of invoices.
- Maintain records, documentation, and reports in line with company policies and procedures.
- Support internal and external audits and ensure compliance with regulatory and organizational requirements.
- Collaborate with cross-functional teams to resolve operational and service-related issues.
- Identify process gaps and recommend improvements to enhance efficiency and service quality.
- Prepare periodic reports, dashboards, and updates for management review.
Skills & Competencies:
- Strong communication, presentation, and interpersonal skills.
- Proven ability in stakeholder management and customer relationship handling.
- Excellent problem-solving and conflict resolution capabilities.
- High attention to detail with basic analytical skills.
- Ability to work effectively with multiple teams and manage competing priorities.
- Proficient in documentation and reporting.
Education & Experience:
- CA / CMA / MBA / Master's Degree preferred.
- 3-7 years of relevant experience in stakeholder management, customer relations, or similar roles.
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