Manager/Senior Manager - Total Rewards & Global Mobility

Job Description:

Role Summary:

Lead the delivery and governance of FedExs global total rewards, wellness, and mobility administration services from the GCS, ensuring accurate, compliant, and employee-centered execution across compensation, benefits, wellness, and mobility programs. Drive operational excellence, service quality, and vendor coordination to support enterprise workforce priorities and seamless employee experiences.

Key Responsibilities:

- Oversee operational delivery of total rewards, wellness, and mobility programs across global employee populations, ensuring consistent and high-quality service execution.

- Lead GCS-based administration and support for compensation programs, wellness initiatives, employee benefits coordination, and mobility services.

- Ensure accurate execution of compensation activities, including review planning, incentive administration, compensation communications, and budget coordination.

- Oversee mobility operations, including assignment management, relocation coordination, immigration support, and policy compliance activities.

- Monitor effectiveness and operational performance of total rewards, wellness, and mobility programs through service metrics, employee feedback, and operational KPIs.

- Partner with HR COEs, HR Business Partners, vendors, and business leaders to ensure alignment between operational delivery and enterprise workforce priorities.

- Lead vendor coordination and performance management activities across wellness providers, mobility vendors, and rewards administration partners.

- Serve as the escalation point for operational issues related to compensation administration, wellness program support, and employee mobility services.

Knowledge & Experience:

- Experience in total rewards operations, mobility administration, wellness program delivery, or HR shared services environments within large global organizations.

- Understanding of compensation administration, employee benefits operations, mobility services, and workforce support processes.

- Experience managing operational governance, service delivery standards, and compliance activities across HR operations functions.

- Proven ability to coordinate complex employee programs and vendor ecosystems across geographically distributed workforce populations.

- Experience leveraging operational metrics, workforce insights, and service delivery analytics to improve program effectiveness and employee experience.