Role Summary:
Seeking a high-caliber Regional Retail HR Business Partner (HRBP) to anchor people strategy across 36 COCO stores and MBO networks spanning North India. Operating as a strategic Individual Contributor (IC) based out of Delhi, you will bridge the gap between regional retail operations and corporate HR. You will be instrumental in scaling store performance, stabilizing front-line retail staffing, and ensuring operational excellence across all retail touch points for the brand.
Key Responsibilities:
- Regional HR Operations & Leadership: Own end-to-end HR operations and lifecycle management for store staff across 36 COCO locations and MBO setups in the North region.
- Strategic HR Partnering: Act as a trusted advisor to regional retail managers and store leaders, aligning HR initiatives with business goals and retail targets.
- Talent Acquisition & Deployment: Drive end-to-end recruitment for store-level and regional retail roles, ensuring alignment with brand aesthetics, customer-first mindset, and premium service standards.
- Employee Relations & Retention: Handle employee relations issues, grievances, and disciplinary actions swiftly while maintaining a positive, engaging workplace culture to curb retail attrition.
- Performance & Talent Management: Implement performance appraisal cycles, identify high potentials within store teams, and facilitate structured career progression pathways.
- Learning & Development (L&D): Champion customer service training, product knowledge workshops, and up skilling programs for front-line retail staff in partnership with the central L&D team.
- Compliance & Metrics: Ensure adherence to local labor laws, statutory compliance, and internal HR policies across all regional stores; monitor and analyze HR metrics (turnaround time, absenteeism, attrition) to drive corrective actions.
Role Details:
- Role: Human Resources - Other
- Industry Type: Retail
- Department: Human Resources
- Employment Type: Full Time, Permanent
- Role Category: Human Resources - Other
Education:
- UG: Any Graduate
- PG: Any Postgraduate
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