MANDATORY ASK: - 8-12 years overall experience with min 2-3 years in us healthcare provider - RCM - physician/hospital experience / open to working night shifts. KEY PARAMETERS: - Transition Planning and Coordination. - Identifying Value additions and Process Improvement Initiatives. - Process Metrics review with the senior management and the team. - Identifying, recommending and implementing ways to increase the productivity and the quality of the team. - Adherence to company policies. - Ensuring the process meets the defined Service Levels. - ISO and HIPAA compliance. - Creating Growth Path/Succession Planning for the process. - Effective Resource Utilization. - Define and review KRA of Leads, AMs & DMs Manages day to day Operations. - Timely reporting of deliverables like Performance Incentive, Internal Dashboards. - Responsible for timely invoicing. - Attend to Process Escalation and provide effective solutions. - Responsible for Balance Score Card and its parameters. - Attend to Client calls, Status meetings and Client Feedback. - Review and Regulate SOP. - Is able to identify problems and take decisions independently. - Provides solutions to individual and organizational challenges. - Co-ordinate on Process Quality requirements. - Driving Perfect Service. - Driving Formula one and other Developmental Programs for the team. - Identifying, recommending and implementing ways to increase the productivity and the quality of the team. - Identify and participate in training / developmental programs. - Control Absenteeism and Attrition in the Process. - Coaches and mentors AMs & DMs. - Hiring as per the process requirements. KEY PARAMETERS: - US health care (ERISA/HIPAA/State Mandates). - Mandatory experience of 5-10yrs in RCM operations (Physician/Hospital experience) - Awareness of ISO, ISMS. - Telephone etiquette. - MS office. - Process Knowledge. - Effective communication. - Good analytical skills. - People Management. - Feedback and Counseling. - Presentation. - Coaching and Mentoring

Hyderabad

Manager/Senior Manager - Healthcare Provider/RCM Operations - BPO/ITeS 

Job Description for Manager/Senior Manager - Healthcare Provider/RCM Operations - BPO/ITeS  in InnoQuest Consulting in  Hyderabad for (8-15) years of experience. Apply Now!