Manager/Senior Manager for Operational Excellence - Mortgage/BFSI Domain Roles and Responsibilities: - Identity, lead, manage, mentor or execute process re-engineering and continuous improvement initiatives using Six Sigma/Lean methodologies for aligned Operations programs and Support departments with the objective of eliminating cost, improving Customer experience and Increasing efficiency - Utilize a data driven approach to problem solving to identify opportunities for improvement within the organization. Collect data on process measures to highlight the right improvement opportunity - Provide deep dive analytical insights on all aspects of customer journey - Establish positive working relationships at senior levels with cross-functional teams including client representatives - Present all improvement projects during monthly Business Quality Council (BQC) meetings - Coach, guide and support team to achieve team and department goals - Support idea generation initiative i.e. First Innovate across operations - Explore opportunities for high impacting transformation initiatives i.e. RPA/AI deployment, Contact avoidance/elimination/deflection etc. - Identify Value added and automation projects in Operations - QDNA Culture building - Delivering Yellow Belt training and supporting Green Belt Training delivery. Candidate Profile: - Graduate/PG - Practicing Black Belt - Must - 8-10 years in continuous improvement/Operations Excellence environment - US Banking / F&A/ Mortgage background - Preferred - Automation platforms / Robotics (RPA) experience - Preferred - Minitab/JMP - MS Visio and MS Office

Mumbai

Bangalore

Chennai

Hyderabad

Manager/Senior Manager - Operational Excellence - Mortgage/BFSI Domain 

Job Description for Manager/Senior Manager - Operational Excellence - Mortgage/BFSI Domain  in Stalwart management in  Mumbai Bangalore Chennai Hyderabad for (8-20) years of experience. Apply Now!