Job description: Manager Training will be responsible for up skilling and endorsement of Process Trainers and communication Trainers. Improving Training throughput by evaluating current training effectiveness and methodology. Content development, L&D, effective client and stakeholder management. TNI/TNA for LOBS along with POA and meeting training requirements from audit standpoints. Job Responsibilities: - Lead Training Delivery (New Hire / Upskilling / Cross Training / Refresher Training) & Content Management (GF / PG) - Lead a Team of Trainers, Coaches, TL to enable training delivery - Evaluate Trainers and provide feedback to improve performance and facilitation - Responsible for Trainer Grooming & Endorsement on Platform / Technical Skills - Work with respective Trainers to create a robust TNI / Refresher plan to improve agent performance within classroom training & live environment - Seek client / In house certification on each version of the Training Manual - Identify projects to improve training effectiveness for new hires impacting throughout, attrition & other key deliverables - Manage the team members aligned from a career perspective - Motivate and Mentor the team to deliver against KPIs as per business requirements - Manage escalations with required inputs to client and feedback to the team - Preparing business reviews Internal & Client - Review team performance at periodic intervals, provide timely feedback and work with BQ performers to help them come up the curve - Ensure functional requirements for Internal & External Audits are met from Product/Process standpoint - Perform FMEA to derive factors acting as a roadblock to Training Delivery, backed by designing & implementation of appropriate action plans to curb the curve - Stakeholder & Client Management - Planning & Forecasting training requirements for assigned business accounts Education: - Graduate in any discipline - Experience in Training Domain Required Candidate profile: Desired Candidate Profile: - Minimum of 8+ Years of experience as Manager Training - Presentation, facilitation and coaching skills - Excellent written and verbal communication skills in English - Strong analytical skills with an eye for detail - Proficiency in MS-Office - Ability to work during all shifts - Ability to take on stretch targets and achieve desired results NOTE - CANDIDATE SHOULD BE OPEN TO WORK IN US SHIFTS

Gurgaon/Gurugram

IGT Solutions - Manager/Senior Manager - GDS Training 

Job Description for IGT Solutions - Manager/Senior Manager - GDS Training  in IGT Solutions Private Limited in  Gurgaon/Gurugram for (8-13) years of experience. Apply Now!