Manager/Senior Manager - DSA Channel Performance & Sales Operations - BFSI

Manager / Senior Manager DSA Channel Performance & Sales Operations

Job Description :

Base : Pune

CTC : 30 - 35 lacs

Experience Required : 8 -10 yrs

About the Role :

We are looking for a result-oriented professional to lead and strengthen our DSA (Direct Selling Agent) and Channel Partner business. The role will be responsible for improving channel productivity, driving loan disbursals, optimizing operational efficiency, enhancing partner engagement, and ensuring healthy portfolio quality.

The ideal candidate should have experience in retail lending, channel management, sales operations, or alliance partnerships within the Lending Fintech industry.

Key Responsibilities :

1. Channel Partner Management :

- Manage and grow the DSA and channel partner ecosystem.

- Identify, onboard, and activate new channel partners to expand business reach.

- Drive productivity and business contribution from existing partners.

- Develop strong relationships with key partners and ensure high engagement levels.

2. Business Growth & Performance :

- Drive loan sourcing and disbursal targets through channel partners.

- Monitor business performance and implement initiatives to improve productivity and conversion ratios.

- Track key business metrics including disbursals, partner activation, partner productivity, and customer acquisition costs.

- Ensure achievement of business growth and profitability objectives.

3. Sales Operations & Process Improvement :

- Improve end-to-end loan processing and disbursal turnaround time (TAT).

- Coordinate with Credit, Operations, Risk, and Sales teams to ensure smooth customer onboarding.

- Identify operational bottlenecks and implement process improvements.

- Enhance customer and partner experience through efficient service delivery.

4. Partner Incentives & Engagement :

- Design and manage partner incentive and payout structures.

- Execute partner engagement, training, and recognition programs.

- Conduct regular training sessions on products, policies, and compliance requirements.

- Monitor partner performance and recommend corrective actions where required.

5. Portfolio Quality & Compliance :

- Ensure adherence to company policies, processes, and regulatory guidelines.

- Monitor portfolio quality indicators such as delinquency and default trends.

- Identify and mitigate risks related to fraud, mis-selling, and process deviations.

- Maintain high standards of compliance and governance across the channel network.

6. Revenue Enhancement :

- Drive fee income and cross-sell opportunities through channel partners.

- Support initiatives to improve insurance attachment and ancillary product penetration.

- Work towards improving overall channel profitability.

7. Stakeholder Management :

- Collaborate closely with Product, Technology, Credit, Risk, Operations, and Sales teams.

- Provide regular insights and recommendations to senior management based on business performance data.

- Lead and mentor support teams to ensure operational excellence.

What We Are Looking For :

- Experience : 8 - 10 years of strong track record in BFSI, Lending, Retail Assets, or Alliance/DSA Management.

- Expertise : Deep understanding of portfolio risk control, channel scaling strategies, and financial metrics.

- Education : Graduate degree required; MBA or equivalent management degree is highly preferred