Manager/Senior Manager - Customer Quality & Process Quality - Compressors

Senior Manager - Customer Quality & Process Quality - US MNC - Compressors

Company: Tecumseh Products India Pvt. Ltd.

Job Title / Position: Manager / Senior Manager

Department / Functional Area: Customer Quality & In-Process Quality, Systems and Product Certification, Warranty Management

Directly Reports To: Quality Head

Directly Supervises: Customer and Assembly Quality.

Strong expertise in in-process and customer quality management, root cause analysis (8D, 5 Why), CAPA, and cross-functional team leadership.

Job Description / Key Responsibilities:

- Resolve Customer Issues in systematic way and closure.

- Warranty and CoPQ analysis and reduction.

- Customer Visits to attend customer complaints.

- Hold on Plant Quality relevant to Customer issues.

- Maintain and improve System and Product Certification QMS/EMS/UL/VDE/BIS/PED.

- Adhere to the system and documentation.

- Computer Proficiency: Oracle, Minitab, Microsoft Office.

Qualification & Experience:

- B.Tech/ M. Tech ( Mechanical / Electrical).

- 12+ Years of Experience in handling Customer Complaint form Compressor / HVAC Manufacturing Domain.

- Hands on Experience on Problem Solving Methodologies / Green/ BlackBelt /MSA/GRR.

- Lead Auditor- ISO9001-2015.

Supervisory / Managerial Competence:

- Professional Communication Skill and Relationship Management.

- Self-Starter and Initiative.

- Leading and Building Team.

- Transparency.

Language Proficiency: English / Regional