Role : Manager/Senior Manager - Collection Process Role

Location - Mumbai

Job Description

Credit Nirvana - UAM - Activation & Deactivation of Ids

Creation of monthly master,updation of feedback every week & meeting with the partners

Settlement Reporting - Board & ECL Team

Creation of pool sale data in cordination with DS & Product teams

Asset Disposal of properties - properties under physical possession towards recovery

Role Overview:

The Manager/Senior Manager - Collection Process role is responsible for overseeing and optimizing the entire collection process for our loan portfolio. This role involves managing a team of collection officers, implementing effective collection strategies, ensuring compliance with regulatory guidelines, and minimizing delinquency rates. The individual will collaborate closely with the risk management, legal, and operations teams to streamline processes and enhance recovery efforts, directly impacting the company's profitability and asset quality.

Key Responsibilities:

- Develop and implement collection strategies to minimize delinquency rates and maximize recovery of outstanding debts for various loan products.

- Manage and mentor a team of collection officers, providing guidance, training, and performance feedback to achieve collection targets.

- Monitor and analyze collection performance metrics, preparing regular reports for senior management to track progress and identify areas for improvement.

- Ensure compliance with all relevant legal and regulatory requirements related to debt collection practices, protecting the company from legal risks.

- Negotiate settlement agreements with delinquent borrowers, balancing the company's financial interests with the borrower's ability to repay.

- Oversee the management of repossessed assets, ensuring proper valuation, storage, and disposal to maximize recovery value.

- Collaborate with the risk management team to identify and mitigate potential credit risks, contributing to the overall health of the loan portfolio.

- Streamline and automate collection processes using technology and data analytics, improving efficiency and reducing operational costs.

Required Skillset:

- Demonstrated ability to develop and execute effective collection strategies, resulting in improved recovery rates.

- Proven leadership skills with experience in managing and motivating a team of collection professionals.

- Strong analytical and reporting skills, capable of interpreting data and providing actionable insights to improve collection performance.

- In-depth knowledge of debt collection laws and regulations, ensuring compliance and minimizing legal risks.

- Excellent negotiation and communication skills, enabling effective interaction with borrowers and internal stakeholders.

- Experience in managing and disposing of repossessed assets, maximizing recovery value.

- Bachelor's degree in Finance, Business Administration, or a related field.

- Minimum 3-5 years of experience in collection management within the financial services industry, preferably with NBFCs or banks.

- Adaptability to work in a fast-paced, target-driven environment in Mumbai.