Summary:

- Were introducing a local team in the Technology Centre who will provide services to the Groups UK based RFB (Group Process Office).

- This office plays a central role in enabling consistent, governed, and data-driven process management across the organisation.

- This role will provide technical expertise across Business Process Intelligence (BPI) capability, including BPMN modelling standards, process mining, task mining and supporting SaaS tooling platforms.

- Working under the direction of the UK team, the role will support the application and adoption of process modelling standards and process intelligence capability.

- The role will ensure tooling, standards and guardrails are applied consistently and support Business Units to improve process quality, insight and decision-making.

- The Technology Centre colleague(s) will deliver services that support high-quality, standardised process modelling practices and actionable process insight, enabling improved operational performance and control across the Group.

Job Description:

- Working under the direction of the RFB UK Operation, this role involves supporting the delivery of Business Process Intelligence tooling, standards and services across the Group.

- The role applies technical expertise to BPMN modelling, process mining and SaaS platforms, ensuring processes are modelled correctly and aligned to defined standards and guardrails.

- The role works closely with UK partners to support delivery priorities, helping to identify improvement opportunities and contributing to capability development and maturity.

- The role operates and configures process intelligence tooling, supporting platform stability, performance and effective adoption across the organisation.

- The role collaborates with Business Units, Platforms, Technology and Control functions to support consistent application of process intelligence practices.

- The role supports the development of modelling standards and governance approaches and ensures tooling operates in line with risk, control and regulatory expectations.

- The role contributes to maintaining alignment between modelling standards, tooling configuration and business outcomes.

Key Responsibilities:

- Support the prioritisation and delivery of the technical backlog for BPI capability, aligning to business value and risk

- Apply BPMN modelling standards and support consistent process modelling practices across the Group

- Create and validate end-to-end process models to support understanding, configuration and quality assurance

- Provide support and guidance to users to help them model processes correctly in line with defined standards

- Support interpretation of process mining and task mining outputs to identify insights and improvement opportunities

- Support the configuration and administration of SaaS-based process tooling platforms

- Contribute to control activities, ensuring documentation and audit evidence is maintained

- Identify and raise risks, issues and constraints to support effective decision-making

- Work with Technology Centre delivery teams to support delivery in line with UK expectations and standards

- Contribute to improvements in process quality, reuse, insight and ways of working

Essential Skills & Experience:

Strong working experience in Business Process Intelligence tooling, including:

1. BPMN modelling standards and application

2. Process mining and task mining concepts and tooling

Working experience in SaaS platform administration, including:

1. Configuration

2. Access management

3. Governance and controls

- Ability to apply modelling standards to create clear, consistent and reusable process models

- Experience supporting delivery of technical backlog items and contributing to prioritisation

- Good understanding of risk management, controls and governance frameworks

- Experience supporting control activities within a regulated environment

- Strong communication and partner engagement skills

- Ability to collaborate across teams and support delivery within a distributed model