Manager - Sales Operations - Manufacturing Firm

Key Responsibilities:

- Manage day-to-day sales operations to ensure processes are efficient, consistent, and scalable focusing on invoicing, dispatch planning, and domestic/international delivery to ensure customer delight.

- Collaborate with Sales Leadership to define, monitor, and report on key performance metrics such as pipeline health, forecast accuracy, and order-to-cash performance.

- Develop and maintain dashboards, reports, and analytics to support strategic decision-making, including business revenue tracking and freight optimization.

- Lead sales planning activities such as customer and resource allocation, stock-at-site management, and demand planning support.

- Partner with Marketing, Finance, Sales, Pre-Sales, and Customer Success teams to ensure alignment on revenue goals and business priorities.

- Identify operational bottlenecks, recommend solutions, and drive continuous improvement initiatives.

- Maintain cadence with Sales and Pre-Sales teams to ensure timely monthly closings and accurate billing information.

- Support in gathering and organizing details for new products, samples, and related requirements in collaboration with Sales and SCM teams.

Essential Skills & Qualifications:

- B.Tech/B.E. in Chemical, Mechanical, Industrial Engineering, or a related field.

- 4-5 years of experience in Sales Operations, Business Operations, or Revenue Operations.

- Strong communication and stakeholder management skills.

- Solid business acumen with the ability to prioritize, adapt, and execute effectively in a fast-paced environment.

- Highly organized, proactive, and committed to driving outcomes with accuracy and speed.