About Our Client:

Our client is a leading diamond jewelry manufacturing unit based in Andheri SEEPZ, Mumbai. We take pride in our commitment to crafting exquisite diamond jewelry pieces, catering to both domestic and international markets. With a focus on precision, creativity, and quality, we are seeking a highly skilled and experienced Jewellery Designer to join our dynamic team.

Job Title: Manager - Sales Operation

Education: Graduate / Post Graduate

Experience: 10+ Years (Jewellery export industry preferred)

Location: SEEPZ, Andheri East, Mumbai

Working Days: Monday to Saturday

About the Role:

We are seeking a highly experienced Manager - Sales Operations to lead and oversee the end-to-end sales operations for global markets. This role requires strong leadership, export market experience, operational excellence, and the ability to collaborate with cross-functional teams to ensure seamless order execution and customer satisfaction.

Responsibilities:

1. Order & Inventory Management:

- Lead the full cycle of international order processing, planning, and execution.

- Oversee coordination with production, planning, QC, and logistics to ensure timely order fulfillment.

- Review and optimize inventory planning to avoid shortages or overstock situations.

2. Sales Operations Leadership:

- Manage and mentor a team of sales coordinators and executives.

- Build effective sales operations processes and ensure timely communication between teams.

- Align product offerings, pricing, and specifications with market requirements.

3. Data Analytics & Business Reporting:

- Analyze sales performance, product trends, and market data to support strategic decisions.

- Develop and maintain dashboards, MIS reports, and sales forecasts.

- Present insights and recommendations to management for business planning.

4. Client Relationship & Account Management:

- Act as a senior point of contact for international clients.

- Handle escalations, customer queries, and post-sales follow-up professionally.

- Drive customer satisfaction, retention, and long-term relationship building.

5. Compliance & Export Documentation:

- Oversee export documentation, customs requirements, and compliance with international standards.

- Ensure accuracy in shipping documents, certifications, and regulatory paperwork.

6. Process Improvement & Efficiency:

- Identify gaps in operational workflows and implement improvements.

- Lead initiatives to automate processes and enhance efficiency.

- Reduce operational delays, errors, and costs through strategic planning.

Key Requirements:

- 10+ years of experience in Sales Operations, preferably in jewellery or export-driven industries.

- Strong understanding of global market operations, export documentation, and supply chain processes.

- Excellent leadership, team management, and stakeholder coordination skills.

- Analytical mindset with proficiency in Excel, MIS, and ERP systems.

- Strong communication, problem-solving, and decision-making abilities.

About Hireginie:

Hireginie is a prominent talent search company specializing in connecting top talent with leading organizations. We are committed to excellence and offer customized recruitment solutions across industries, ensuring a seamless and transparent hiring process. Our mission is to empower both clients and candidates by matching the right talent with the right opportunities, fostering growth and success for all.