We are hiring for a celebrity Fashion Label for their Retail Operations and Sales Job Summary: The Head of Retail Sales and Operations will be responsible for leading and driving the strategic direction and execution of retail sales, operations, and performance across all physical retail outlets of the luxury clothing brand. This role ensures a seamless luxury experience, maximizes store profitability, and maintains the brand's exclusivity and premium service standards. Key Responsibilities: Strategic Leadership & Business Planning - Develop and implement retail sales strategies in line with the brand's growth and expansion goals. - Set annual and quarterly sales targets by region/store and ensure achievement through performance tracking and interventions. - Evaluate new business opportunities, store formats, and potential markets. Sales Performance Management - Drive revenue, profitability, and customer experience KPIs across stores. - Monitor and analyze store-level and regional sales performance; implement data-driven action plans. - Partner with marketing and merchandising teams to execute retail campaigns and promotions aligned with brand standards. Store Operations & Excellence - Standardize SOPs across stores for operations, customer service, inventory, and visual merchandising. - Ensure compliance with luxury service standards, store ambiance, and staff presentation. - Lead new store openings, relocations, and refurbishments. Team Leadership & Development - Lead, coach, and inspire a team of Regional Managers, Store Managers, and store staff. - Oversee talent acquisition, training, and succession planning for the retail function. - Implement performance review mechanisms and employee engagement strategies. Customer Experience & Brand Standards - Champion a consistent luxury retail experience across all touchpoints. - Monitor customer feedback and NPS; create action plans to address service gaps. Inventory & Stock Management - Coordinate with supply chain and merchandising to ensure optimal stock levels. - Manage stock aging, shrinkage, and markdowns with efficiency and transparency. Reporting & Analysis - Present regular business reviews and reports to leadership. - Use analytics to identify trends, risks, and opportunities. Key Requirements: - Proven track record in retail sales leadership, preferably in luxury apparel, fashion, or lifestyle brands. - Strong business acumen with the ability to interpret data and make strategic decisions. - Excellent leadership, communication, and stakeholder management skills. - Deep understanding of luxury retail operations, merchandising, and customer service excellence. - Ability to manage large, distributed teams and drive performance. - Willingness to travel frequently to retail locations. Preferred Qualifications: - MBA or equivalent postgraduate degree in Retail Management, Business Administration, or Fashion Management. - Experience in scaling premium/luxury retail networks across multiple geographies.

Mumbai

Manager - Sales & Operations - Luxury Clothing Business 

Job Description for Manager - Sales & Operations - Luxury Clothing Business  in Kaleidostrat Private Limited in  Mumbai for (7-9) years of experience. Apply Now!