Must Have Skills: MS-Excel, Data-driven, CleverTap, CRM Tools What you will do: - Responsible for key KPIs of customer retention, frequency, Average order value of returning customers, LTV, conversion rates - Will be responsible to improve retained users / driving repeat - Drive and monitor A/B and multivariate experiments to optimize key performance metrics - Responsible for designing engaging customer journeys and loyalty programs to improve customer experience over the longer term - Managing strategy and communication across all customer touchpoints - Executing the strategy across touch points in coordination with the acquisition team, customer delight, product, brand, supply chain - Creating the required communication across channels in terms of content, video, text, audio, images, etc as required in coordination with the agency /in-house team - Conducting customer research, survey, direct customer calls, and visits to understand customer feedback, profile, reasons for drop off, needs - Testing, along with evolving our segmentation strategy and scaling our loyalty program to create a best-in-class experience for our customers. - Work closely with key stakeholders in creative, marketing, technology vendors and more to develop and execute initiatives that drive customer loyalty and engagement. - Develop robust measurement strategies - both at the campaign level - and at the customer segment level, to measure the short-term and long-term impact of communication/retention strategies Qualifications: - 1+ years of work experience in e-commerce, growth functions, and product marketing (start-up experience preferred) - Strong analytical skills, data orientation, and excellent written and oral communication skills - Bachelor's degree in Business, Marketing, or Communications - Good understanding of customer journeys - Retention journeys, website experience, delivery experience, etc - Experience working with internal and external partners for increasing the lifetime value of customers - Good understanding of multi-channel campaigns across email, push, in-app, WhatsApp, etc - Proven track record of growing and analyzing CRM/retention programs and experience in - CRM tools like Clevertap, MoEngage, Adobe, etc. - Strong foundation in cross-sell/upsell strategies - Shopify experience is a plus

Bangalore

Manager - Retention - Internet/Online 

Job Description for Manager - Retention - Internet/Online  in Talent Giants Consultancy Services LLP in  Bangalore for (1-5) years of experience. Apply Now!