Role : Manager - Quality, Certified Six Sigma Green Belt ( BPO / ITeS / Captive Setup) Location : Mumbai - Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership - Lead and Implement business process management system for new clients - Drive and Track Quality DNA - training, testing & certification, lead any other analytics and productivity initiatives that come up - Implementing Business Process Management Systems (BPMS) for newly Transitioned processes - Coaching and Mentoring Process Owners and Team Members in DMAIC and Lean - The role provides an opportunity to lead initiatives providing exposure to senior stakeholders Internal and External. Job Description : - Formulate strategies in order to meet the business requirements, customer deliverable's as well as ensuring the departmental performance against goals. - Facilitate the teams to meet and improve on budget, cost, volume and efficiency targets (KPI's) in line with the business objectives. - Define & implement the quality standards, processes & plans for various operations. - Conduct audit's and prepare comprehensive reports with suggestions for improvements. - Conduct investigation on discrepancies, errors, complaints, failures and adverse events requiring documented review and action . - Analyze severity and effect of a defect and provide recommendations. - Monitor process through process capability study. - Mistake proofing of process through process/product design change recommendations. - Strong Knowledge in measurement methods. - Identify new supplier's & focus on their development through trainings. - Improvement Projects - Six Sigma Green Belt Desired Profile : - Graduate / PG with 6+yrs of experience & Green Belt Certified - Strong Process Knowledge & Process Documentation. - Strong analytical skills & Co-ordination - Data Analysis & Problem Solving - Man Management - Team Management & People Handling Ability - Mentoring & Coaching - Conflict Management - Certified Six Sigma Green Belt from a reputed institute.

Mumbai

Manager - Quality/Process Excellence - Six Sigma/Green Belt - BPO/ITeS 

Job Description for Manager - Quality/Process Excellence - Six Sigma/Green Belt - BPO/ITeS  in Antrors HR Solutions in  Mumbai for (6-12) years of experience. Apply Now!