Key Responsibilities:

- Develop, implement, and maintain the organization's Quality Management System (QMS) to ensure adherence to ISO 9001 standards and other relevant regulatory requirements.

- Conduct internal and external audits to assess the effectiveness of the QMS and identify areas for improvement, ensuring ongoing compliance.

- Lead continuous improvement initiatives by analyzing data, identifying root causes of quality issues, and implementing corrective and preventive actions to enhance process efficiency and product quality.

- Manage the document control process, ensuring that all quality-related documents are accurate, up-to-date, and readily accessible to relevant personnel, supporting efficient operations.

- Train employees on QMS requirements, quality procedures, and best practices to foster a culture of quality and continuous improvement throughout the organization.

- Monitor key performance indicators (KPIs) related to quality, analyze trends, and report on performance to management, providing insights for strategic decision-making.

- Collaborate with suppliers to ensure the quality of incoming materials and components, mitigating risks and maintaining product integrity.

- Manage and resolve customer complaints related to quality issues, implementing effective solutions to improve customer satisfaction and loyalty.

Required Skillset:

- Demonstrated ability to develop, implement, and maintain a robust Quality Management System (QMS) in compliance with ISO 9001 standards.

- Proven expertise in conducting internal and external audits, identifying non-conformities, and implementing corrective actions.

- Strong analytical and problem-solving skills, with the ability to analyze data, identify root causes of quality issues, and implement effective solutions.

- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels.

- Solid understanding of statistical process control (SPC) and other quality tools and techniques.

- Bachelor's degree in Engineering, Quality Management, or a related field.

- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

- Minimum 7-12 years of experience in Quality Management, with a focus on QMS implementation and continuous improvement.