Manager - Program Office - Automotive Manufacturing

Industry: Automotive Manufacturing

Location: Pune

About the Company:

The company is a leading global automotive manufacturer with a strong presence across international markets. With a focus on innovation, digital transformation, and customer engagement, the organization continues to strengthen its global brand presence through advanced digital marketing strategies and technology-driven customer experiences.

Job Description:

Program Management:

- Lead end to end project management of digital programs for the business unit: Assess business needs, devise solutions, work with Digital and Tech to implement and drive those solutions, budget management, and prioritization.

- Lead new category expansion programs: work closely with cross functional teams of R&D, Plant, Finance, Field teams and external partners to develop new product categories, Design and execute pilots, Scale up on successful pilots.

BU Reviews:

- Design frameworks to assess dealer and field performance.

- Facilitate ASM and CH reviews on business performance Volume, MS, Dealer 8A.

- Drive execution of actions concluded in business reviews.

Business Intelligence:

- Design and develop dashboards to assess business performance for sales and service.

- Provide insightful automated reports to BU leadership enabling data driven decisions.

Customer Experience:

- Own the customer experience framework across the customer lifecycle.

- Work with cross functional teams of Digital and Tech, Marketing, Sales and Service to execute CX initiatives.

Executive Support to President:

- Provide executive support to president by organizing reviews and planning meetings.

- Develop presentations for key business reviews like CMC, BRC, Board meetings etc.

- Work closely with BU leadership in executing key actions from various business reviews.