Manager - Process Excellence/Transformation - BPO

Profile & Experience:

- 11+ years of experience & Lean Six Sigma Master Black Belt Certified

- Comprehensive understanding of Business Process Outsourcing services & associated channels

- Exposure to drive complex improvement / transformation projects across multiple accounts/domains

- Experience in assessing client's strategy, processes and maturity level from a business, operations and technology perspective and make appropriate and compelling recommendations for change

- Demonstrated ability to translate lean six sigma and process improvement tools and methodologies into simple, practical action steps

- Proficiency in project management and statistical analysis systems like MS Project, Minitab etc.

- Self-motivated and ability to work both independently and as part of the team

- Organized person with attention to details, able to work simultaneously on different tasks

- Good interpersonal, facilitation and presentation skills

- Data-centric - quantitative, analytical skills and PC proficiency (Excel)

- Problem Solving Approach - including logical, systems-oriented mindset

- Change Orientation - Ability to embrace to changes quickly

- Expertise in conducting automation process discoveries will be an added advantage

Skills Required / Strategic Inputs:

- Project Management

- Change Management

- Effective communication with account leadership/Clients

- Ability to identify high impact improvement opportunities

- Thought leadership

- Innovative thinking and generating high impact out of the box solutions

- Strong Process orientation

- Problem solving and root cause analysis

- Strong leader and attitude to execute

- Flexible to change.