Job Description

Manager - Pre-Underwriting/Underwriting-VOE & HOI

Job Summary -

The Manager's primary responsibilities include overseeing end to end fulfillment team's daily, weekly and monthly production goals, while ensuring the level of expected service, and quality and integrity of the loans are maintained. The Manager will be responsible for daily interaction with the Team Managers to ensure pipeline and quality goals are on target, provide support with any challenges or areas of focus, and ensuring opportunities are addressed with a plan identified for success. The Manager will partner with Team managers to ensure that changes are effectively communicated to their teams and as an escalation path for member satisfaction and/or scope clarification or changes. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills with expertise in US Residential Mortgage

Essential Job Functions:

- Ensure routine establishment and daily adherence during implementation of all routines for all roles in the unit structure.

- Implement and coordinate systems access and all launch requirements for line of business during new unit implementation.

- Oversee production and quality expectations are sustained to achieve monthly business goals and quality service levels during initial ramp period.

- Conduct daily pull ups with unit leadership during ramp and implementation to ensure successful launch.

- During launch and implementation review internal and external audit reports and call monitoring and work with Team Leads/ Quality Analysts/ Trainers to conduct individual coaching or team training as needed; address any concerns with manager/team member, if needed

- Prepare for, attend, and document client meetings/sessions during implementation and launch.

- Collaborate and calibrate with other Unit Leaders to ensure work cultures and best practices are unified during implementation and launch.

- Maintain current knowledge of client scope requirements and processes

- Address personnel issues with guidance from Site Leader and Human Excellence team, as necessary during launch and implementation.

- Invoicing to funding sources, including calculation of completed units of service and payroll management, including tabulation of accrued employee benefits

- Interact with clients on a regular basis for daily operational activities & understand and manage service levels and staffing plan

- Lead Improvement initiatives on the process & generate reports to analyze the data

- To ensure process compliance and front end all audits

- Deliver SLAs using the appropriate agile project management methodology, learning & iterating frequently